Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.
The opportunity
At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.
We are proud of:
The role
As a Technology Consultant, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 15+ YEARS of experience, a growth mindset and a drive to make a lasting impact.
You will thrive in this role if you are:
- A curious problem solver who challenges the status quo
- A collaborator who values teamwork and knowledge-sharing
- Excited by the intersection of technology, creativity and data
- Experienced in Agile methodologies and consulting (a plus)
Role responsibilities
1. Client Relationship Leadership-Liaison with offshore and onshore Leadership and executives.
- Act as the strategic front face for retail and luxury retail clients, building trusted advisory relationships with Client directors and C-suite, in collaboration with onsite and offshore leadership.
- Lead transformation discovery, executive workshops, value-assessment sessions and future-state visioning across commerce, stores, customer experience, data and operations.
- Translate complex technology choices into clear business decisions, helping clients understand what to prioritize, why it matters and how value will be realized.
- Transformation roadmaps and investment cases that position Valtech as a consultative retail transformation partner.
2. Retail and Luxury Domain Strategy- Liaison with offshore and onshore Leadership and executives.
- Advise clients on omnichannel retail, unified commerce, store-of-the-future, boutique operations, assisted selling, clienteling, loyalty, personalization and order orchestration etc.
- Bring luxury-specific advisory depth across VIP journeys, private clienteling, appointment shopping, concierge service, brand storytelling, premium returns, controlled distribution and white-glove fulfilment.
- Assess current-state operating models and define future-state capabilities across POS, OMS, PIM/DAM, ERP, CRM, CDP, loyalty, inventory visibility, etc.
- Identify friction points across the customer journey - discovery, purchase, fulfilment, service, returns and loyalty - and recommend business and technology interventions.
3. Technology Strategy, MVP and Innovation Commercialization
- Track emerging retail technologies and translate them into practical propositions, demos, MVPs and proofs of value for clients.
- Shape MVP concepts across AI-driven personalization, GenAI associate assistance, AI stylist, clienteling assistant, demand forecasting, next-best-action, intelligent search, virtual try-on, RFID inventory visibility and frictionless checkout.
- Partner with Sales, Solution Architects, UX, Data/AI, Engineering and Delivery to move ideas from opportunity framing to solution direction, proposal content and pilot execution.
- Create value hypotheses, KPI frameworks and adoption plans to help clients scale successful MVPs into enterprise transformation programs.
4. Store Experience, Faster Checkout and Customer Journey Transformation
- Drive faster, premium and frictionless checkout journeys using mobile POS, associate-assisted checkout, self-checkout, scan-and-go, tap-to-pay, digital wallets, unified baskets and queue-busting models.
- Improve store associate productivity through clienteling tools, customer 360, guided selling, inventory lookup, endless aisle and appointment management.
- Enable seamless cross-channel journeys such as buy online pickup in store, reserve online try in store, ship-from-store, returns in store, loyalty recognition and personalized aftercare.
- Balance operational efficiency with luxury service expectations, ensuring speed does not compromise exclusivity, personal attention or brand experience.
5. Market Presence, Retail Community and Business Development
- Represent the retail practice at community retail shows, luxury retail forums, partner events, industry roundtables and client innovation days.
- Bring market insights back into Valtech propositions, thought leadership, account planning and retail practice development.
- Support RFPs, RFIs, proposals and transformation pursuits with outcome-based narratives, value cases, differentiators and executive messaging.
- Identify whitespace opportunities across existing and new accounts, using MVPs and industry points of view to create demand and bring business.
6. Global Collaboration and Stakeholder Alignment
- Work collaboratively with onshore and offshore stakeholders across advisory, architecture, UX, data, engineering, delivery, QA, sales and account leadership.
- Bridge business strategy and delivery readiness by converting executive objectives into capability maps, prioritized roadmaps, MVP backlogs and measurable success outcomes.
- Influence consulting mindset across cross-functional teams, creating alignment between client ambition, commercial priorities, technical feasibility and delivery execution.
- Promote a collaborative mindset, knowledge sharing and consulting discipline across the global retail team.
Must have qualifications
To be considered for this role, you must meet the following essential qualifications:
- 15-20 years of experience across retail, luxury retail, digital commerce, business transformation, technology consulting or strategic advisory roles.
- Bachelor degree in business, technology, engineering or a related field; MBA or equivalent strategic business qualification is advantageous.
- Proven track record advising senior retail stakeholders and influencing customer directors and executives with in organization(onshore and offshore) and customer.
- Deep understanding of retail operating models across commerce, stores, merchandising, fulfilment, loyalty, supply chain and customer experience.
- Strong exposure to fashion, luxury, lifestyle, beauty, jewelry and premium retail environments is highly desirable.
- Ability to connect business priorities with technology direction, commercial value, operating-model change and adoption readiness.
- Experience shaping MVPs, proofs of concept, business cases, ROI models, RFP responses and executive-level transformation proposals.
- Excellent communication, stakeholder management and executive storytelling skills, with the ability to simplify complexity and build trust through substance.
- Client advisor: Lead C-level and senior stakeholder conversations across digital, commerce, store operations, marketing, merchandising, technology, supply chain and customer experience.
- Luxury retail experience lens: Shape technology strategy around brand DNA, exclusivity, high-touch service, privacy, premium fulfilment, clienteling and elevated boutique experiences.
- Innovation-to-business ownership: Understand new technologies, identify commercially relevant use cases, build MVPs or proofs of value, and convert them into transformation roadmaps and business pipeline.
- Retail: Strong Participation and drive the client workshops, innovation showcases, community retail shows, industry forums, partner events and executive roundtables.
- Business value leadership: Anchor recommendations in ROI, revenue growth, conversion, average order value, customer lifetime value, loyalty, faster checkout, operational efficiency and cost-to-serve reduction.
- Advisory: Ability to lead strategic conversations, challenge constructively and guide senior stakeholders toward value-led technology decisions.
- Retail business acumen: Strong understanding of retail economics, commercial levers, customer behavior, store productivity and omnichannel operating models.
- Luxury sensitivity: Ability to balance digital acceleration with exclusivity, brand equity, human service, privacy and premium client experience.
- Innovation leadership: Capability to identify meaningful technologies, frame MVPs, validate value and convert innovation into client opportunities.
- Commercial storytelling: Strong ability to create compelling narratives for business cases, proposals, RFPs, transformation roadmaps and executive presentations.
- Collaborative mindset: Comfortable working with onshore and offshore teams across consulting, design, architecture, data, engineering, delivery and sales.
- Structured problem solving: Ability to assess current-state pain points, define future-state capabilities and prioritize change based on business impact.
- Thought leadership: Ability to represent the retail practice externally and develop points of view for retail and luxury retail transformation.
If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.
Commitment to reaching all kinds of people
We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.
The benefits
This is a Full time position based in Bengaluru.
Beyond a competitive compensation package, we offer:
- Flexibility, with remote and hybrid work options (country-dependent)
- Career advancement, with international mobility and professional development programs
- Learning and development, with access to cutting-edge tools, training and industry experts
Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.
Your application process
Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.
⚠️ Beware of recruitment fraud! Only engage with official Valtech email addresses ending in @valtech.com.
We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.
About Valtech
Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.
At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.
At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.
Are you ready to create what’s next? Join us.
