Technology Operations Analyst - HAM

Job description

Key Responsibilities Manage end-to-end lifecycle of EUC assets including forecasting, procurement, inventory management, deployment, refresh, recovery, redeployment, and disposal. Ensure Hardware Asset Management (HAM) and Service Asset & Configuration Management (SACM) compliance, inventory accuracy, and audit readiness. Deliver Incident, Service Request, and operational support services through established ITSM processes and tools. Administer and support Microsoft Intune-managed endpoints, compliance policies, application deployment, and device health monitoring. Provide walk-in, desk-side, and remote support for workplace technology and end-user devices. Coordinate onboarding and offboarding activities to ensure a frictionless employee technology experience. Manage break-fix support, vendor escalations, asset recovery, and technology refresh programs. Develop operational dashboards, process documentation, knowledge articles, and workflow improvements. Partner with business, infrastructure, security, procurement, and vendor teams to continuously enhance workplace technology services. Support process optimization, automation initiatives, and data-driven decision making. Required Qualifications: 2+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education ​Job Expectation: Strong understanding of: Hardware Asset Management (HAM) Service Asset & Configuration Management (SACM) IT Service Management (ITSM) & ITIL Incident, Request, and Change Management Microsoft Intune & Endpoint Management ServiceNow or similar ITSM platforms Device Lifecycle and Asset Governance HAM Pro Certification preferred. Excellent spoken and written English communication skills. Strong presentation, facilitation, and public speaking skills. Exceptional customer engagement, stakeholder management, and interpersonal skills. Proven ability to influence, communicate effectively, and deliver outstanding customer experiences in a fast-paced enterprise environment. Preferred Skills Power BI and/or Tableau dashboard development. Executive-level presentation development and storytelling. Process mapping and workflow design using Visio or similar tools. Project coordination and cross-functional stakeholder management. Data analytics, reporting, and continuous improvement methodologies. Key Competencies Customer Centricity • Communication Excellence • Operational Excellence • Problem Solving • Collaboration • Ownership & Accountability • Innovation & Automation • Continuous Improvement • Adaptability • Attention to Detail. Posting End Date: 11 Sep 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.