Technology OpS Support Practitioner

Project Role : Technology OpS Support Practitioner Project Role Description : Own the integrity and governance of systems, including best practices for delivering services. Develop, deploy and support infrastructures, applications and technology initiatives from an architectural and operational perspective in conjunction with existing standards and methods of delivery. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Handles complex technical issues in OSD and Intune management, provides guidance to analysts, and ensures adherence to ITIL and organizational standards Roles & Responsibilities: Lead deployment and configuration of Windows/macOS endpoints through OSD and Intune. Implement, monitor, and enforce Intune policies, security baselines, and compliance profiles. Apply OS patches, firmware updates, driver updates, and fix vulnerabilities across endpoints. Design and maintain automation scripts for device onboarding, updates, and remediation. Identify recurring incidents and assist in root cause analysis and problem management. Provide L2/L3 support and guidance to analysts. Document technical procedures and maintain knowledge articles. Participate in CAB discussions for Intune/OSD changes, patches, or automation scripts. . Professional & Technical Skills: Advanced experience with OSD, Intune, Autopilot, and deployment automation. Strong PowerShell, Python, or scripting knowledge. Deep understanding of device compliance, driver management, and firmware updates. ITIL process certification or equivalent experience. Ability to troubleshoot complex device issues. Additional Information: ITIL Foundation Microsoft Intune / Endpoint Manager Associate Microsoft 365 Modern Desktop Administrator Associate or Expert (MD-100/101, MD-102) Relevant scripting or automation certifications (PowerShell, Python) Problem Management: Analyze recurring incidents to prevent future issues. Change Management: Ensure proper testing, documentation, and approval for OS/Intune changes. Knowledge Management: Create knowledge base articles and SOPs for analysts. The candidate should have minimum 3 years of experience in Microsoft Intune. This position is based at our Gurugram office. A 15 years full time education is required. 4–5 years in endpoint management, OSD, and Intune with exposure to L2/L3 support. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.