Technology Service Specialist, AVP

Job description

Job Description: Details of the Division and Team: As a technical member of the Managed Middleware Platform team, you will be responsible for ensuring the stability, availability, and resilience of enterprise messaging, IBM MQ and Solace platforms that support Deutsche Bank's global business operations. You will drive incident, problem, and change management, ensuring critical services and data flows are delivered reliably and within SLA commitments. Working closely with application, infrastructure, and business teams, you will proactively identify and mitigate operational risks, enhance platform performance, and support large-scale technology transformation initiatives. Through automation, observability, and SRE best practices, you will help improve operational efficiency, reduce toil, and strengthen the reliability of mission-critical platforms that power the bank's digital ecosystem. What we will offer you: A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center. You can expect: Flexible benefits plan including virtual doctor consultation services Comprehensive leave benefits Gender Neutral Parental Leave Hybrid working arrangement 21 days of annual paid leave, plus public holiday A culture of continuous learning to aid progression Your key responsibilities: Troubleshoot and resolve complex production issues to improve platform stability, performance, and availability. Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place. Develop and enhance monitoring, alerting, and observability capabilities to maximize platform performance and uptime. Lead incidents, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes. Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions. Collaborate across global teams and support operational responsibilities, including escalation management, disaster recovery coordination, and delegated ITAO/CSM activities. Your skills and experience: Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs. Minimum 6 years of experience in IBM MQ and Solace technologies, with strong expertise in infrastructure (Network, UNIX, and storage solutions). Strong knowledge of MQ & Solace architecture, including queue managers, channels, clusters, and message flows. Experience with message brokers, queues, topics, VPNs, client profiles, and access controls. Troubleshoot messaging issues, connectivity failures, queue backlogs, message loss, and performance bottlenecks. Strong analytical and problem-solving skills, with hands-on scripting experience in Python, UNIX/Linux Shell, and Perl. Extensive IT support experience within financial services, including stakeholder engagement and cross-functional collaboration. Automate operational tasks using scripts, APIs, and self-service tools to reduce manual effort and improve efficiency. About us and our teams: Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do. Deutsche Bank & Diversity We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.