Technology Services Engineer II (IAM)

Technology Services Engineer II (IAM) Pax8 | Bristol, UK | Hybrid - 3 days per week in office Pax8 is hiring a Technology Services Engineer II specialising in Identity and Access Management in Bristol, UK , to help strengthen secure access, automation, and enterprise technology operations across our fast-growing global cloud marketplace. 🔐 Your Opportunity This is a brilliant opportunity to join a Technology Services team working at the centre of identity, access, automation, and infrastructure enablement. You’ll support the technology that keeps Pax8 people connected, secure, and productive, while contributing to high-impact projects across Microsoft Entra, Microsoft Azure, vendor portals, service principals, access packages, automation, and infrastructure as code. As Pax8 continues its AI journey, you’ll join at a time when technology, automation, and intelligent tools are reshaping how we work. You don’t need to be an AI expert, but you’ll be encouraged to use new tools, experiment thoughtfully, and grow alongside emerging technology that helps our teams move faster, smarter, and more securely. 🌍 Life at Pax8 At Pax8, we’re building the managed intelligence marketplace and helping small businesses do more with smarter technology. You’ll be joining a business recognised as a Great Place to Work and one that continues to grow across the UK, Europe, and beyond. Get a feel for our culture, progress, and people through Pax8 UK and our Great Place to Work recognition. 🛠 What You’ll Be Doing As our Technology Services Engineer II, your work will sit at the heart of secure, scalable internal technology. Your day-to-day will include: 🔐 Supporting identity and access projects across Microsoft Entra, Microsoft Azure, Microsoft Partner Centre, and related enterprise systems ⚙️ Helping deliver automation and infrastructure as code initiatives using tools such as Terraform, Power Automate, PowerShell, Python, and n8n 🧩 Supporting secure access across employee accounts, vendor portals, service principals, enterprise applications, provisioning groups, and access packages 🛡 Helping reduce security debt by contributing to clean-up, governance, and improvement work across identity and access environments 🤝 Working closely with Technology Services, Security Operations, Trust and Security, Global IT, corporate teams, and vendor partners 📚 Creating clear documentation, improving knowledge base content, and helping make processes easier to understand and repeat 💬 Troubleshooting complex technology issues and supporting on-site IT needs for the Bristol office 🚀 Contributing to daily stand-ups, project delivery in Jira, change advisory discussions, and continuous improvement work 🌟 The Impact You’ll Make You’ll help Pax8 build secure, reliable, and scalable access foundations for our people, partners, and internal teams. Your work will directly support business continuity, improve how teams collaborate across regions, and help modernise how identity and access are managed across the organisation. This role gives you the chance to leave a real legacy: better documentation, stronger automation, cleaner access controls, smarter processes, and technology foundations that make it easier for Pax8 to scale securely. ⭐ What You’ll Bring - You’ll be a great fit if you have: Solid working proficiency with Azure AD / Entra ID, Intune, SSO, endpoint management, and identity lifecycle operations with minimal supervision Familiarity with access governance concepts — RBAC/ABAC, least-privilege, and access reviews Working experience with Okta or a comparable identity platform is a strong plus Competent with ServiceNow and Atlassian for workflow management, change requests, and documenting technical work Independently supports application onboarding and updates, validating requirements and performing testing Working skill in automation/scripting to streamline repetitive tasks (Python, PowerShell, Power Automate, Terraform) Good understanding of cloud infrastructure concepts (Azure/AWS IAM, networking basics, storage, compute) Demonstrates practical application of Agile and DevOps practices Understanding of ITIL processes, including incident, change, and problem management Strong troubleshooting capabilities; begins identifying root causes Reliable collaborator who contributes to team deliverables and small projects Communicates clearly with peers, stakeholders, and end users Apply security best practices in daily work Relevant qualifications such as ITIL 4 Foundation, Microsoft identity or Azure certifications, Okta, Terraform, Security+, ServiceNow, PowerShell, or Python learning are welcome, but not essential if you can demonstrate equivalent practical experience. 🤝 Trust and Hiring At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire. To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you. We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process. 🌈 Inclusion at Pax8 We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United Kingdom. 💙 Salary and Benefits Salary: £36,000 - £52,000 depending on experience Bonus: Annual performance bonus Long term Incentive Plan (Stock Options) 25 days holiday (plus bank holidays) Private healthcare covered by Bupa Dental Plan covered by Unum Life Assurance Income Protection Royal London Workplace pension scheme – 5% employer contribution Pax8 Cycle to Work Support Scheme Available Dedicated time for training and personal development Unlimited access to LinkedIn Learning Health & Wellbeing coaching support Fun and frequent company and team socials 📍 Bristol Office Environment Pax8 Generic Office Info At Pax8, our offices are built with our people in mind and they reflect how we work best They are all open, welcoming spaces that fuel collaboration, encourage creativity, and make it easy to connect, contribute, and have a little fun along the way. Pax8 Bristol Office Environment • Amazing offices at The Distillery • City Centre location within a 5-minute walk from Temple Meads Station • 3 floors with natural light, break out rooms, balcony spaces and a wellness area • Games area with X-Box, Table-Tennis, Air-Hockey and Pool Table • State-of-the-art Top Brewer Coffee Machines on every floor • Plenty of choice for hotdesking with laptop dock and two monitors • Regular social and community events 📈 What’s in it for You? There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organisation. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level. ☁️ About Pax8 Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. ✅ Background Checks As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records. ⚖️ Equal Opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: