Technology Solutions Architect – Data Center Solutions

Job description

Role Summary Partners closely with Global Strategic Account Managers (GSAMs) to align technical solutions with account strategy, drive customer engagement, and accelerate deal conversion. Serves as a global customer advocate, ensuring alignment between customer needs, solution delivery, and long-term partnership objectives. Leads architecture, positioning, and technical execution of advanced thermal and cooling solutions for global data center customers (Global Strategic Accounts). Acts as a trusted advisor aligning customer requirements with optimized, scalable, and energy-efficient architectures across chiller, liquid cooling, and central plant systems. Core Responsibilities Architect end-to-end thermal solutions (air-cooled, liquid cooling, hybrid systems) aligned with hyperscale and colocation requirements Translate customer technical requirements into optimized system designs, including capacity modeling and performance trade-offs Lead technical components of proposals, including system architecture, energy efficiency modeling, and solution differentiation Partner with Global Strategic Account Managers (GSAMs) to align solution strategy with account priorities, customer engagement plans, and pipeline development Serve as a global customer advocate, representing customer requirements internally across engineering, product, and operations to drive alignment and delivery Lead and support program management of complex, multi-region data center initiatives, ensuring coordination across stakeholders, timelines, and deliverables Support pricing and commercial strategy through technical value articulation (TCO, PUE, lifecycle cost) Act as technical interface between customer engineering teams and JCI product/engineering organizations Drive innovation adoption (e.g., high-density liquid cooling, advanced chillers, heat reuse) Operating Rhythms Joint engagement with GSAMs in strategic account planning, global customer governance, and executive technical discussions Lead global customer advocacy forums to align technical roadmaps, performance expectations, and long-term partnership objectives Program management cadence across large-scale deployments, ensuring alignment on scope, schedule, and delivery milestones Technical design workshops with customers focused on future state architectures and AI workloads Proposal development cycles with cross-functional engineering, product, commercial teams, and GSAM leadership Quarterly solution and program reviews aligned to customer roadmap, capacity plans, and technology evolution Ongoing engagement with product teams to influence roadmap based on customer requirements Key Skills & Expertise Data center cooling systems (chillers, CDU, CRAH/CRAC, liquid cooling) Thermal system design and capacity planning Energy efficiency optimization (PUE, WUE, sustainability targets) Global customer advocacy and stakeholder management Program and project management across complex, multi-region deployments Hyperscale and colocation design standards Technical sales and solution positioning in partnership with GSAM organizations Cross-functional leadership across engineering, sales, and operations