Technology Support Engineer

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Oracle Database Administration (DBA) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: Senior DBA – Oracle & SQL (6–8 Years Experience) Job Summary The resource will be responsible for managing, maintaining, and optimizing enterprise Oracle and SQL databases to ensure high availability, performance, and security. This role requires strong hands-on technical expertise, proactive monitoring, and collaboration with cross-functional teams to support business-critical applications. Key Responsibilities Database Administration Perform end-to-end database administration activities including installation, configuration, upgrades, patching, and migrations Manage and monitor Oracle and SQL Server databases in production and non-production environments Support high-availability (HA) and disaster recovery (DR) solutions (e.g., Data Guard, AlwaysOn) Execute backup, recovery, and restore operations and ensure data integrity Performance, Reliability & Security Monitor database performance and proactively identify bottlenecks Perform performance tuning (SQL queries, indexing, execution plans) Ensure database security, patching, and compliance with organizational policies Work on incident resolution and problem management for database-related issues Support & Operations Act as L2/L3 support for database-related incidents and service requests Participate in on-call rotation and handle production issues within SLA Assist in root cause analysis (RCA) and implement preventive measures Collaboration & Delivery Work closely with application, infrastructure, cloud, and security teams Support application deployments, releases, and database changes Assist in cloud migration, automation, and modernization initiatives Support tools like Rimini ADS and Power BI Gateway administration (good to have) Documentation & Governance Maintain database documentation, SOPs, and runbooks Ensure adherence to change management, audit, and compliance requirements Participate in internal audits and process improvements Required Skills & Qualifications Technical Skills Strong hands-on experience with Oracle Database (PL/SQL, performance tuning) Good experience in SQL Server administration and query optimization Knowledge of backup/recovery, HA/DR concepts, and monitoring tools Working knowledge of Linux/Unix and basic scripting (Shell/Python) Exposure to automation tools is a plus Experience & Education Bachelor s degree in Computer Science, IT, Engineering, or equivalent 6–8 years of experience in database administration Experience working in production support environments Preferred Certifications Oracle Certified Professional (OCP) – preferred Microsoft SQL certifications – added advantage Soft Skills Strong problem-solving and analytical skills Good communication and stakeholder interaction Ability to work in high-pressure production environments Team player with willingness to learn and grow 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.