Technology Support Service Engineer

Job description

For Linklaters Office in Warsaw, we are currently recruiting for the Senior Technology Support Service Engineer role. Work arrangements Contract: contract of employment Work model: stationary in Warsaw office (building Q22 next to Rondo ONZ) Working hours: 9:00-17:15 Purpose The Senior Technology Support Service Engineer in Warsaw is a senior technology professional responsible for delivering a high-quality, business-focused technology support experience across to the local office and some support to the Europe region. Acting as a trusted partner to senior business stakeholders, the role provides expert guidance, technical and operational oversight to ensure the effective delivery and continuous improvement of technology services. As a key escalation point for complex issues and critical incidents, the role combines strong technical expertise with a proactive approach to problem solving, service optimisation, and stakeholder engagement. Working within a global operating model, the role collaborates closely with Technology & Data teams, outsourced service providers, and business functions to maintain service excellence, support the adoption of technology initiatives, and ensure technology services align with evolving business needs. Your key responsibilities Act as the senior technology contact for business stakeholders, ensuring a high-quality support experience for the Warsaw office. Build strong relationships with senior stakeholders to understand requirements, address service challenges, and support technology adoption. Provide expert technical troubleshooting and act as an escalation point for complex technology incidents and operational issues. Partner with global Technology & Data teams to resolve service issues and drive continuous improvement initiatives. Coordinate or lead project deployments and related communications for the local office Manage operational relationships with outsourced service providers and third-party vendors to ensure effective service delivery and issue resolution. Support the implementation of technology initiatives, ensuring successful local adoption and business engagement. Coordinate responses to critical incidents, service disruptions, and unscheduled operational changes. Identify opportunities to improve service efficiency, effectiveness, and consistency across the region. Provide AV support for high profile internal and client facing meetings and events, independently managing all technical and AV components to ensure seamless execution Proactively monitor regional ticket trends and identify recurring issues or unresolved tickets Contribute proactively to the continual improvement of processes and tools, ensuring they are fit for purpose and deliver the required quality of service Your experience 5+ years of experience in a senior IT support, workplace technology, or service operations role within a complex global organisation. Proven ability to build trusted relationships with senior business stakeholders, influencing technology adoption, driving service improvements and translating technical issues into business language. Strong technical troubleshooting expertise, with the ability to diagnose and resolve complex end-user, infrastructure, and service issues with root-cause analysis. Experience acting as an escalation point for critical incidents, ensuring timely resolution and clear stakeholder communication. Experience working across global teams to support a 24/7 technology environment and maintain consistent service delivery standards. Proven experience managing outsourced service providers and third-party vendors, holding partners accountable for service performance and outcomes. Ability to collaborate effectively across technology functions to resolve cross-functional issues and identify broader technology enhancements. Experience supporting the implementation and adoption of technology services, changes, and business initiatives. Professional services or law firm experience preferred. Additional Skills Ability to prioritise effectively to balance multiple priorities, including complex incidents and high‑impact user needs and work with a consistently high level of accuracy Provide technology related advisory support to the business Highly effective team worker who can operate independently, mentor and develop more junior colleagues, and contribute to overall team capability Hands-on experience across core support technologies, with the knowledge to supervise, guide and quality-check team members performing these tasks Microsoft 365 administration and support (Office, Teams, OneDrive and collaboration tools). Advanced desktop and end-user technology support, including Windows 11, laptops, mobile devices, printers and executive/VIP support. Active Directory user, group and access management. Microsoft Intune and mobile device management. Networking fundamentals including Wi-Fi, VPN and connectivity troubleshooting. ServiceNow or other enterprise IT service management platforms. Knowledge of iManage or comparable document management systems preferred. Benefits Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include: Private medical insurance On-site gym and bike facilities Group Life insurance Firm funded worldwide personal travel insurance, for you and your family Subsidised sport card or public transportation card Wide range of training opportunities The Team You will be welcomed into the Technology and Data team as a key member of the group. This globally diverse function is made up of skilled professionals who are passionate about leveraging technology and data to enable innovation, drive operational efficiency, and support the firm’s strategic ambitions. In this role, you will benefit from strong support and close collaboration with both the local team and the wider Technology and Data community. Our culture emphasizes teamwork, trust, and a shared commitment to continuous improvement. Working alongside colleagues across the business, the Technology and Data team is dedicated to delivering robust digital solutions, maintaining high standards of data integrity, and unlocking insights that inform decision-making. The role offers exposure to a broad range of initiatives, from system enhancements and data governance to emerging technologies and digital transformation projects. You will find ample opportunities to grow your skills, contribute meaningfully, and develop within a supportive and forward-thinking environment. Linklaters Linklaters is a global law firm, with 31 offices in 21 countries worldwide. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal. What sets us apart At Linklaters We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business We belong to a firm that embodies its corporate social, environment, and governance responsibility commitments We remain focused on talent and having the best people which will result in a diverse workforce Having the best people, we want them to feel included, valued and respected so they can perform at their best We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to We invest in custom-fit career paths for our people in line with their talents and aspirations We provide agile working solutions to meet the changing needs of our people and our business We are committed to people first relationships based on mutual trust, respect, and appreciation We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach, and develop the talents of others Technical Skills: This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.