Technology Support Specialist

Job description

The University of Virginia Investment Management Company (UVIMCO) provides investment management services to the University of Virginia and associated organizations. UVIMCO’s team represents an exceptional group of investment management professionals who are grounded in the mission and values of the University of Virginia. We manage approximately $16 billion for the University of Virginia and are proud of the positive impact that our work has on generations of UVA students, faculty, staff, and patients. UVIMCO currently employs approximately forty-five full-time staff who are primarily located in Charlottesville, VA. We value integrity, service, excellence and passion. **Why Join Us** - **Support UVA’s mission:**Our investment returns directly support scholarships, programs, research, and other initiatives to benefit current and future students, faculty, patients, and staff of the University. - **Strong culture:** UVIMCO fosters a collegial, flat, and collaborative work environment. The firm prioritizes employee well-being and maintains a strong work-life balance. Staff are united by a passion for our mission, a love of learning, and a commitment to preserving UVIMCO’s record of excellence. - **Generous employment benefits:** UVIMCO offers a competitive salary and a business casual work setting. We are located on the Downtown Mall in Charlottesville, VA. **Position Overview** The Technology Support Specialist is a critical member of UVIMCO’s technology team, responsible for providing timely, effective technical support to UVIMCO staff across all levels of the organization. Reporting to the Technology Operations Manager, this role combines hands-on troubleshooting, hardware and software maintenance, user account management, and technology training to ensure smooth daily operations. The Technology Support Specialist serves as the first point of contact for resolving IT-related issues, manages equipment deployment, and collaborates with the broader technology team to maintain and enhance UVIMCO’s IT infrastructure, security posture, and end-user experience. *Primary Responsibilities:* - Provide end-user support: Serve as the primary contact for technical support, promptly resolving hardware, software, network, and system issues through in-person, phone, email, or remote assistance. - Manage support requests: Track, prioritize, document, and escalate issues using a ticketing system to ensure efficient problem resolution and clear communication. - Equipment provisioning & maintenance: Configure, deploy, and maintain laptops, mobile devices, peripherals, and conferencing equipment, ensuring all devices are secure, up-to-date, and fully operational. - User onboarding and offboarding: Manage IT-related onboarding and offboarding processes, including account provisioning, system access, hardware setup, and orientation for new hires. - Maintain IT inventory: Track, document, and manage hardware and software assets, including ordering equipment and coordinating repairs or replacements as needed. - Troubleshoot network and connectivity: Diagnose and resolve connectivity issues, including wireless, VPN, printing, and other network-related problems. - Collaborate with technology team: Partner with developers, engineers, and external providers to escalate complex issues and contribute to technology projects aimed at enhancing infrastructure and systems. - Support cybersecurity measures: Assist in maintaining cybersecurity standards by ensuring appropriate software patches, updates, antivirus solutions, and security practices are consistently applied. - End-user training: Provide basic technology training to staff, creating user-friendly documentation and guides to promote self-service resolution and increase overall technical proficiency. - Continuous improvement: Identify recurring IT issues, recommend solutions, and assist with the implementation of process enhancements to improve efficiency and reliability. **Skills and Qualifications** ***The ideal candidate will possess:*** - Associate degree or higher in Information Technology, Computer Science, or related field preferred; relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus. - Experience in IT helpdesk support or similar technical support role. - Strong knowledge of computer hardware, operating systems (Windows, macOS), mobile devices, and common software applications. - Familiarity with basic networking concepts and troubleshooting. - Experience supporting and troubleshooting Wi-Fi networks (including access points, SSIDs, and wireless authentication) is a plus. - Experience supporting and building workflows with common AI applications (e.g., ChatGPT, Claude, Perplexity is a plus. - Excellent interpersonal, communication, and customer service skills. - Effective organizational abilities, with strong attention to detail and the ability to manage multiple tasks simultaneously. - Basic understanding of cybersecurity principles and best practices. - Systems administration experience with the Microsoft 365 ecosystem — including Microsoft Intune (device management), Entra ID (identity and access), App registrations, and Microsoft Graph API — is strongly preferred. Starting base salary range: $70,000 - $85,000. This salary range listed reflects the expected base salary for this position at the time of posting. Individual compensation will be based on factors such as relevant experience, education, skills, qualifications, and other job-related considerations. Please note that this position is based in-office and that UVIMCO is unable to sponsor employment-related visas for this position.