Technology Support Specialist

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity EY Jamaica is currently recruiting for an On-site Technology Support (OSTS) Technician. This role provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills. Your key responsibilities: Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues Support on laptop troubleshooting, maintenance and administration Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives Provide meaningful contributions to team efforts to enhance overall departmental effectiveness Leverage multiple resources or coordinating with other teams in order to meet customer needs Facilitate the implementation and support of defined EY Technology solutions Coordinate, track, and maintain inventory Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now Perform software and Firmware upgrades and testing as needed or part of an initiative or project Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions Provide technical guidance and consult with EY customer stakeholders. Skills and attributes for success: Excellent interpersonal, communication and organizational skills Excellent customer service skills, meeting with users in person to resolve complex technology issues Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment Able to work effectively with high level customers and other management personnel High level of integrity and confidentiality in a professional environment What we look for: Degree in Computer Science or a related discipline Approximately 1-3 plus years of experience in support of IT products and IT support Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications Knowledge and understanding of HP, Xerox and Canon print devices will be an asset Strong knowledge and understanding of Win10, Office 365, MS Teams What we offer you At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories