Technology Team Lead - Digital Platforms

Job description

As part of the Group Technology Solutions & Engineering team, you will report to the Head of Engineering & Digital Platforms and work closely with a diverse range of business and technology stakeholders. This role combines people leadership, technical oversight, and strategic collaboration, providing an opportunity to influence the direction of our digital platforms and technology landscape while delivering solutions that create real business value. Key Responsibilities Lead, mentor, and develop a high-performing team of engineers responsible for delivering and supporting digital platforms and technology solutions. Drive the development, integration, and continuous improvement of critical customer-facing platforms, including our Web, Mobile App, and Salesforce ecosystems . Provide hands-on technical leadership across production-grade eCommerce storefronts, including Salesforce Commerce Cloud B2C, SFRA patterns, storefront customisation, and end-to-end customer journeys from browse through to fulfilment and post-purchase. Partner with business leaders, product teams, architects, and technology stakeholders to define roadmaps, prioritise initiatives, and ensure solutions align with strategic and operational objectives. Champion engineering excellence by promoting best practices across software development, DevOps, automation, security, and service management. Ensure the performance, reliability, scalability, and security of digital platforms through proactive monitoring and continuous optimisation. Identify and evaluate emerging technologies, including AI-enabled solutions, to drive innovation and enhance customer and business outcomes. We’re looking for someone who is passionate about finding robust, efficient solutions for complex business problems and can deliver those solutions with the level of maintainability required by a large organization. You should be capable of solving problems independently and possess a solid understanding of the technical environment in a large organization, including networking, security, change control processes, project delivery, and a strong grasp of programming concepts. You will bring the following to the role: 8+ years of experience in software development or technology leadership, with a focus on online retail technology. Strong hands-on experience with Salesforce Commerce Cloud B2C, including SFRA patterns, cartridges, controllers, templates, storefront customisation, and production support of high-volume eCommerce platforms. Strong modern front-end engineering capability, including TypeScript, Google Lit, web components, reusable component design, accessibility, performance, security, automated testing, and CI/CD practices. Proven experience managing or leading a technical team in a large-scale retail or enterprise environment. Strong understanding of online platforms, Application development and payment processing solutions. Understanding of integration technologies such as APIs, microservices, and event-driven architectures. Solid grasp of networking, security, and compliance standards in a retail environment. Exceptional problem-solving skills, with a proactive mindset to tackle operational challenges. Excellent communication and stakeholder management skills. A passion for technology-driven innovation and process improvement. A willingness to share knowledge and contribute within a team. Resilience and openness to change. Foster a collaborative, inclusive, and growth-oriented team culture that encourages knowledge sharing, continuous learning, and continuous improvement. Provide technical leadership and guidance on solution design, architecture, and delivery, ensuring technology decisions support both current and future business needs. Act as a trusted technology partner to the business, translating complex technical concepts into practical solutions and recommendations. This role is ideal for a passionate technology leader who enjoys building high-performing teams, driving digital innovation, and delivering exceptional customer experiences through modern technology solutions. This is Warehouse Country since 1982, Come work with us! We’re intentional about finding the right people to allow us to work best as a team and truly make a difference for the business and our customers. We’re at an awesome Northcote location with views across the water, the all-important free car parking plus EV charging and on-site gym & cafe! We'll also give you your birthday off, great discounts across our brands, 26 weeks paid parental leave and excellent career development opportunities. We’re excited – are you? Don’t miss out – apply now. The Warehouse Group (TWG) is a well-known Kiwi brand, proudly recognized for the role we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ, with over $3 billion in sales and employing over 12,000 people across The Warehouse, Warehouse Stationery, and Noel Leeming. We are seeking an experienced and highly motivated Technology Team Lead to drive innovation, technical excellence, and operational performance within our Digital Platform Team . As the senior technology leader, you will guide a team of developers and engineers, ensuring our websites, mobile applications, and digital platforms are designed, built, and maintained to the highest standards while supporting the organisation's strategic objectives. With a strong curiosity and passion for AI, automation, and emerging technologies , you will play a key role in identifying opportunities to leverage innovative solutions that enhance customer experiences and improve business outcomes. Our Digital Platform Team is responsible for the company's online technology ecosystem, delivering seamless customer experiences across web and mobile channels while supporting critical business platforms, including Salesforce and other integrated digital technologies. You will lead a team of engineers and collaborate closely with business stakeholders, solution architects, product owners, and cross-functional teams to deliver reliable, scalable, and high-performing digital solutions along with overseeing the design, development, and deployment of new capabilities, ensuring online customer experiences align with business requirements, technical standards, and industry best practices. Beyond technical leadership, you will foster a culture of continuous improvement, innovation, and accountability, driving operational efficiency and supporting the ongoing digital transformation of our retail ecosystem. You will balance strategic thinking with hands-on leadership, empowering your team to solve complex challenges and deliver exceptional outcomes. This is an exciting opportunity for a forward-thinking technology leader who thrives in a fast-paced, customer-centric environment and is passionate about shaping the future of digital experiences. If you enjoy solving complex problems, leading high-performing teams, and exploring how AI and emerging technologies can create meaningful impact, this could be your next career-defining opportunity