TechOps Engineer

Job description

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. TEAM OVERVIEW The TechOps team is the technical foundation that is a major stakeholder in keeping the company running. We own the systems, tools, and infrastructure that every Plaid employee depends on, from identity and endpoint management to help desk support, office infrastructure, and the internal tooling that powers day-to-day productivity. What sets us apart from a traditional IT team is how we approach our higher-level goals. We treat corporate infrastructure like an engineering problem: configuration lives in code when possible, endpoint provisioning is automated, access assignment is self-service, and we're always looking for ways to make our systems more reliable and our support burden smaller. We're a small team with broad ownership and high standards. We work closely with Security, Engineering, and People teams to make sure Plaid's internal environment is secure, scalable, and ready for where the company is going, whether that's a new office, a new compliance requirement, or a new way of working enabled by AI tooling. ROLE OVERVIEW In this role, you'll take part in our on-call rotation for a few hours each week, but this isn't just a break/fix IT position. It's a chance to build, improve, and own systems that a thousand-person company depends on. If you care about doing IT the right way through infrastructure as code, automation-first thinking, and strong security instincts, this team is actively building that culture and needs someone with experience in this area to help us move even faster. RESPONSIBILITIES - Own and improve Okta configuration, including lifecycle policies, access reviews, MFA enforcement, and Workflows automation - Manage endpoint configuration via Iru or Kandji, with a preference for policy-as-code and version-controlled configurations - Build and maintain automation that reduces repetitive support burden - Evaluate, deploy, and support AI tooling that improves team and company productivity - Manage SaaS procurement and renewals for the systems the team owns - Actively own and support company-wide SaaS platforms such as Google Workspace, Linear, Slack, and Okta - Partner with Engineering, Security, and GTM teams on planned work that crosses into the team's systems or areas of expertise - Work from the office 3 days per week QUALIFICATIONS - 3+ years of experience supporting a large fleet of macOS devices - Experience with mobile device management for Apple devices such as Iru, Intune, or Workspace One - Experience with configuration as code, such as Terraform - Experience with Bash or Python scripting - Experience leveraging Claude Code, Codex, or similar tools to improve the quality and efficiency of the solutions you build - Experience using and managing major central business and development systems - Experience with Google Workspace - Experience with Slack - Experience with Linear, Jira, or other ticketing platforms Nice to have: - Experience working in a high-growth environment with broad ownership across internal systems Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.