TechOps Engineer

Job description

Come build at the intersection of AI and fintech. At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit—ultimately creating a more inclusive financial system. Trusted by more than 400 customers—including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square—Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world’s most innovative lenders do business. As a TechOps (IT) Engineer, your role will be critical to maintaining a stable, reliable technical infrastructure. You will be responsible for monitoring the organization's systems, networks, and hardware to ensure they operate optimally and remain available to users. **What you'll do:** - Monitor and troubleshoot the organization's systems, networks, and applications to ensure optimal performance and availability. - Proactively identify and resolve technical issues, incidents, and outages to minimize downtime and ensure a seamless user experience. - Perform system administration tasks, including server configuration, maintenance, and upgrades. - Conduct software and asset inventory audits and take appropriate actions to protect the organization's infrastructure and data. - Develop the documentation, including system configurations, processes, and procedures. - Collaborate with external vendors and service providers to troubleshoot and resolve technical issues. - Evaluate and recommend new technologies, tools, and processes to improve system performance, scalability, and reliability. **What you will bring:** - 3 to 5 years of proven experience as an IT Engineer - Excellent problem-solving and troubleshooting skills; - Strong communication and collaboration skills. - Working experience in ticketing systems (Jira); networking systems like firewalls, switches, and servers (Squid/PXE); SaaS applications (Google Workspace, Jumpcloud, Cloudflare, etc.) - Proficiency in Windows, Linux environments, and scripting - Strong knowledge of systems administration, networking, and IT infrastructure - Comfortable working in shifts on a rotational basis to provide 24/7 support - Experience with cloud platforms (e.g., AWS, GCP) is a plus. - Experience in handling CCTV and Biometrics is a plus. **Life at Ocrolus** We’re a team of builders, thinkers, and problem solvers who care deeply about our mission — and each other. As a fast-growing, remote-first company, we offer an environment where you can grow your skills, take ownership of your work, and make a meaningful impact. **Our culture is grounded in four core values:** **Empathy –** Understand and serve with compassion **Curiosity –** Explore new ideas and question the status quo **Humility –** Listen, be grounded, and remain open-minded **Ownership –** Love what you do, work hard, and deliver excellence We believe diverse perspectives drive better outcomes. That’s why we’re committed to fostering an inclusive workplace where everyone has a seat at the table, regardless of race, gender, gender identity, age, disability, national origin, or any other protected characteristic. We look forward to building the future of lending together.