Tekion Training & Enablement Specialist

Job description

About Asbury Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report. Help Shape the Future of Automotive Retail Do you have experience working in an automotive dealership? Have you trained employees, supported dealership software implementations, or helped stores improve operational performance? Asbury Automotive Group, one of the nation's largest automotive retailers, is seeking an experienced Tekion Training & Enablement Specialist to help dealerships maximize the value of their technology investments. In this highly visible field-based role, you'll travel throughout the United States, partnering with dealership leadership and employees to improve operational performance through technology and process training. You'll train users, optimize dealership processes, solve operational challenges, and help ensure our dealerships get the most from Tekion and other industry-leading dealership software. If you've worked in dealership operations and enjoy teaching, coaching, solving problems, and helping others succeed, we'd love to hear from you. What You'll Do As a trusted advisor to our dealerships, you will: Training & Coaching • Deliver engaging on-site and virtual training programs for dealership personnel. • Train employees on Tekion functionality, dealership workflows, and operational best practices. • Coach dealership teams to improve software adoption and operational efficiency. • Develop training materials including user guides, videos, quick-reference guides, and operational playbooks. • Reinforce best practices through coaching, mentoring, and follow-up visits. Dealership Operations • Evaluate dealership workflows and identify opportunities to improve efficiency through technology. • Partner with General Managers, Sales Managers, Fixed Operations Directors, Service Managers, Parts Managers, and Corporate Leadership. • Recommend process improvements that improve productivity, consistency, and customer satisfaction. • Help dealerships align operational processes with technology capabilities. Technology Enablement • Become a subject matter expert on Asbury's dealership technology ecosystem. • Support software implementations, Tekion rollouts, enhancements, upgrades, and operational initiatives. • Drive user adoption across multiple dealership locations. • Measure technology adoption and identify opportunities for continuous improvement. Problem Solving & Vendor Partnership • Troubleshoot dealership operational and system issues. • Coordinate with internal IT teams and software vendors to resolve issues quickly. • Manage vendor support cases through resolution. • Participate in product enhancement discussions, pilot programs, and future technology initiatives. What We're Looking For Highly Preferred • Hands-on experience with Tekion DMS • Experience working in an automotive dealership • Experience training dealership employees • Experience implementing dealership software • Strong presentation and communication skills • Ability to build relationships with dealership leadership • Strong analytical and problem-solving skills • Ability to travel 65–90% throughout the United States Tekion experience is highly preferred. Candidates with CDK, Reynolds & Reynolds, Dealertrack, or other dealership DMS experience who have trained users or participated in software implementations are encouraged to apply. Required Qualifications • Three or more years of experience in one or more of the following: ◦ Automotive dealership operations ◦ Dealership software implementation ◦ Dealership training ◦ Business systems support ◦ Technology enablement ◦ Operations consulting ◦ Process improvement • Excellent communication and presentation skills. • Strong organizational and project management abilities. • Ability to manage multiple priorities. • Valid driver's license. • Ability to travel by air. Experience That Makes You Stand Out Candidates with experience in any of the following are encouraged to apply: • Tekion implementation • Tekion conversion projects • Tekion administration • CDK Drive • Reynolds & Reynolds • Dealertrack • Cox Automotive • vAuto • RouteOne • Xtime • DealerSocket • VinSolutions • CRM platforms • Digital Retailing • Service Scheduling • Contact Center technology • Automotive accounting systems • Change Management • Adult Learning • Technical Training • Process Improvement • Multi-store dealership operations Who Should Apply This role is an excellent fit for candidates who have worked as: • Tekion Trainer • Tekion Consultant • Tekion Implementation Specialist • Dealership Trainer • Automotive Technology Trainer • DMS Trainer • Field Trainer • Software Implementation Consultant • Automotive Business Consultant • Dealership Operations Consultant • Corporate Trainer • Service Manager • Fixed Operations Manager • Parts Manager • Sales Manager • F&I Manager • Dealer Operations Manager • Dealership IT Manager • Corporate Operations Manager • Regional Operations Manager Technology You'll Work With You'll help dealerships maximize technologies including: • Tekion DMS • Tekion CRM • Cisco Call Manager • Cox Automotive • vAuto • RouteOne • Digital Retailing platforms • Service Scheduling systems • CRM platforms • Business Intelligence and operational reporting tools Core Competencies • Automotive Dealership Operations • Tekion DMS • Technology Adoption • Software Training • Adult Learning • Operational Excellence • Change Management • Process Improvement • Vendor Management • Root Cause Analysis • Project Coordination • Relationship Building • Communication & Presentation • Continuous Improvement What Success Looks Like Success in this role will be measured by: • Increased adoption and effective utilization of Tekion and related technologies. • Improved dealership productivity and operational efficiency. • Reduced recurring operational issues. • Faster resolution of software and vendor-related issues. • Increased employee confidence and proficiency using dealership technology. • Consistent execution of best-practice processes across dealerships. • Measurable improvements in customer experience and operational performance. • Strong partnerships with dealership leadership and technology vendors. Why Join Asbury Automotive Group? At Asbury Automotive Group, technology is transforming the future of automotive retail—and you'll play a critical role in that transformation. As a Tekion Training & Enablement Specialist, you'll work directly with dealership leadership across the country, helping teams embrace technology, improve operations, and deliver exceptional customer experiences. This is an opportunity to: • Join one of the largest automotive retailers in the United States. • Become a recognized expert in dealership technology and operational excellence. • Travel nationwide and work directly with dealership leadership. • Influence how thousands of employees use technology every day. • Help shape the future of dealership operations. • Collaborate with leading automotive technology partners. • Enjoy competitive compensation, comprehensive benefits, and outstanding career growth opportunities Department: Operations Information Technology / Field Operations Reports To: TBD Location: Remote – United States (Must reside near a major airport) Travel Requirement: Up to 75-90% travel Pay and Recognition: • Weekly pay • Paid holidays & paid time off • Paid training • Stock Awards (select management and front-line team member’s eligible) Insurance / Retirement: • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans • Up to 12 weeks paid pregnancy leave (disability leave) • Paid Parental Leave • Health savings • Flex spending accounts (tax free) • Short-term and Long-term disability plans • Life Insurance (Whole Life and Term) • 401k with company match Learning, Tuition Assistance and Career Development: • Digital career path tool to assist with career development • Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages: • Student loan relief resources • Employee assistance program • Employee discounts on parts and service repairs • Scholarship awards • Opportunities to join our community service initiatives, which includes paid volunteer hours • Aggressive Employee referral program with bonus opportunities INDOTHER Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.