Telecom Account Manager

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about As a Telecom Account Manager at Infobip, you will play a key role in building and strengthening long-term partnerships with telecom operators. You will act as the primary commercial point of contact, ensuring strong collaboration, operational excellence, and sustainable revenue growth. Working closely with cross-functional teams across the organization, you will help deliver value to our telecom partners while supporting Infobip’s broader business goals in a fast-evolving, technology-driven environment. What you’ll do Develop and maintain strong, trusted relationships with key telecom accounts. Lead commercial negotiations, including pricing discussions and contract renewals, ensuring mutually beneficial agreements. Serve as the main point of contact for telecom partners, managing communications, escalations, and service updates. Collaborate cross-functionally with sales, marketing, technical support, and other teams to coordinate service delivery and meet expectations. Prepare and present Quarterly Business Reviews, demonstrating value delivered and identifying growth opportunities. Analyze usage and performance data to propose optimization strategies and support business development initiatives. Manage billing inquiries and disputes, coordinating internally to ensure timely and effective resolution. Facilitate onboarding and rollout of new services, ensuring smooth commercial and operational handover. Monitor industry trends and market pricing in collaboration with Business Analysts to stay competitive and informed. What makes you a strong fit Bachelor’s or Master’s degree in Business, Management, or a related field. Strong negotiation and relationship management skills with a clear commercial mindset. Proven ability to analyze data and translate insights into actionable business decisions. Proficient in MS Office, particularly Excel for data analysis and reporting. Excellent written and verbal communication skills, with fluency in English. Self-motivated and able to work independently while collaborating effectively across teams. Nice-to-have qualifications Additional language skills beyond English. Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process . #LI-DM1