Telecom Administrator Intern

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. Job Summary** We are seeking a highly motivated and detail-oriented CPaaS Intern to join our team in Brazil. This role provides an excellent opportunity to gain hands-on experience in the CPaaS industry, supporting our customer base and contributing to the efficiency of our operations. Job Responsibilities** * Provide first-line customer support for Infobip's CPaaS solutions, addressing inquiries and resolving basic technical issues. * Document existing processes and workflows related to customer support and CPaaS operations. * Identify opportunities for process optimization and contribute to the implementation of improvements. * Assist with registration management for new and existing clients, ensuring data accuracy and compliance. * Learn and utilize various internal tools and platforms relevant to CPaaS operations and customer support. * Support traffic control and traffic management activities, ensuring smooth and efficient service delivery. * Participate in troubleshooting efforts to diagnose and resolve more complex technical issues under supervision. * Engage in mentorship opportunities, learning from experienced professionals within the Infobip team. Job Qualifications** * Strong interest in Customer Support and the CPaaS industry. * Basic understanding of Process Documentation and Process Optimization principles. * Ability to learn and adapt to new Tool Knowledge quickly. * Excellent attention to detail for Registration Management tasks. * Proactive and eager to learn about Traffic Control and Traffic Management. * Demonstrated ability to assist with Troubleshooting technical issues. * Strong communication and interpersonal skills. * Currently enrolled in a relevant Bachelor's degree program (e.g., Computer Science, Engineering, Business Administration). * Fluency in English and Portuguese.eleco Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process . #LI-VF1