Telecom Operator - Health Connections - PT - Evening

Job description

Position Status: Full time Shift: Second Shift (Evenings - Less than 12 hours per shift) (United States of America) Hours per week: 40 Job Information Exemption Status: Non-Exempt A Brief Overview The Telecommunications Operator is responsible for handling all incoming and outgoing calls requiring assistance. The operator will monitor alarms, take appropriate actions and make emergency overhead announcements when necessary. The operator will use multiple software systems to initiates text messaging to medical center staff. The operator reports system difficulties to the proper authority. The Operator must provide detailed documentation of process completion that may be referenced at a later date. Special emphasis is placed upon presenting and exhibiting a professional, pleasant and positive demeanor when dealing with patients, employees, and all other customers of the organization. Experience Qualifications 3 months of related experience. Required Skills and Abilities Knowledgeable in the HICS Emergency Notification Process. (Required proficiency) Demonstrates a good working knowledge of all processes associated with the Telecommunications Operator position. (Required proficiency) Capable of multi-tasking with numerous interruptions. (Required proficiency) What you will do Responsible for answering and distributing all incoming calls in a timely and accurate manner. Responsible for providing operator assistance to all callers as needed/requested. Responsible for monitoring the Simplex system and take appropriate actions when / if necessary. Responsible for activating the EMERGENCY TONE as needed for Code Blue and designated Severe Weather. Responsible for answering 6444 Emergency Assistance Line and following the policy / procedure. Responsible for making overhead announcements, which may include Code Blue, Severe Weather alert, and Fire Alarm. Responsible for monitoring the National Weather service radio, Local TV station, and / or National Weather Service email and implementing department procedure. Responsible for initiating the Emergin pages as requested/needed per procedure/policy. Responsible for documenting and keeping detailed records in appropriate logs within the Telecommunications department. Responsible for recognizing potential process / system problems that could cause outages and / or delays and notifying appropriate management. Responsible for sending alerts and / or messages through Vocera Web Console. Responsible for contacting various On-Call staff as needed/requested per policy / procedure, including Administrator On-Call. Responsible for issuing “loaner” equipment such as, pagers, Vocera devices, Verizon cell phones, UBIDuo and speaker phones per policy/procedure as needed/requested. Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Not Patient Facing Remote Work Guidelines Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually. Remote Work Capability Hybrid Scope No Supervisory Responsibility No Budget Responsibility No Budget Responsibility Physical Demands Balancing: Occasionally 1-3 Hours Carrying: Occasionally 1-3 Hours Climbing (Ladders): Rarely less than 1 hour Climbing (Stairs): Rarely less than 1 hour Crawling: Rarely less than 1 hour Crouching: Rarely less than 1 hour Driving (Automatic): Rarely less than 1 hour Driving (Standard): Rarely less than 1 hour Eye/Hand/Foot Coordination: Frequently 3-5 Hours Feeling: Rarely less than 1 hour Grasping (Fine Motor): Occasionally 1-3 Hours Grasping (Gross Hand): Occasionally 1-3 Hours Handling: Occasionally 1-3 Hours Hearing: Frequently 3-5 Hours Kneeling: Rarely less than 1 hour Lifting: Occasionally 1-3 Hours up to 10 lbs Operate Foot Controls: Rarely less than 1 hour Pulling: Occasionally 1-3 Hours up to 10 lbs Pushing: Occasionally 1-3 Hours up to 10 lbs Reaching (Forward): Occasionally 1-3 Hours up to 10 lbs Reaching (Overhead): Occasionally 1-3 Hours up to 10 lbs Repetitive Motions: Frequently 3-5 Hours Sitting: Frequently 3-5 Hours Standing: Occasionally 1-3 Hours Stooping: Rarely less than 1 hour Talking: Frequently 3-5 Hours Walking: Occasionally 1-3 Hours Working Conditions Burn: Rarely less than 1 hour Chemical: Rarely less than 1 hour Combative Patients: Rarely less than 1 hour Dusts: Rarely less than 1 hour Electrical: Rarely less than 1 hour Explosive: Rarely less than 1 hour Extreme Temperatures: Rarely less than 1 hour Infectious Diseases: Rarely less than 1 hour Mechanical: Rarely less than 1 hour Needle Stick: Rarely less than 1 hour Noise/Sounds: Rarely less than 1 hour Other Atmospheric Conditions: Rarely less than 1 hour Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour Radiant Energy: Rarely less than 1 hour Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour Hazards (other): Rarely less than 1 hour Vibration: Rarely less than 1 hour Wet and/or Humid: Rarely less than 1 hour Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.