Telecom Support Engineer

Job description

Telecom Support Engineer iFAX Solutions - Conshohocken, PA - Full Time Telecom Support Engineer We are currently seeking a talented Telecom Support Engineer with a strong foundation in Linux. Broad technical knowledge, creative problem solving, troubleshooting, communication skills and a positive attitude are core to this position. Your Style You are a proud, card-carrying tech-geek with a superhero’s penchant for helping others. Solving complex problems provides you an adrenaline rush. Equipped with an entrepreneurial attitude, you are relentlessly energetic and excited by new challenges. If you aren’t multi-tasking, it means you are under-challenged. Your Mission Enthusiastically provide enterprise-level customer support Troubleshoot a wide variety of customer issues via telephone, email and web based case management systems for multiple business units Take ownership of reported customer issues and see problems through to resolution Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Write documentation, knowledge base articles and FAQs for use by both internal staff and customers Your Track Record & Skill Set Extensive familiarity with Linux, in particular RHEL/CentOS and Debian distributions Excellent written and verbal communications Solid understanding of networking and networking protocols, in particular VoIP/SIP Careful, methodical approach to troubleshooting complex technical issues Excellent customer-facing skills Comfortable in a small office environment Experience with HylaFAX is desirable but not necessary Experience with Wireshark is a plus Our Story We have been in business for over 10 years and continue to remain small and agile, which makes this a fun, dynamic and challenging place to work. The work environment is casual and for the most part informal, expectations are high and excellence is encouraged and rewarded. We strive to make sure that we have a team oriented group that can also work well independently. If you enjoy working in a high freedom, high demand environment with a small but talented group of people this may just be the job for you. We have been on Inc Magazine’s list of 500 fastest growing companies three times, and list of 5000 twice. We debuted on the Philly 100 list a few years ago as the 10th fastest growing company in Philadelphia. Our customers include well-known brands such as Google, Twitter, Verizon Wireless, Disney, and countless others. They rely on us (and therefore you) to keep their critical telecommunications infrastructure up and running, making this a very rewarding career. This is an exciting time for our company. We recently relocated from Manayunk to right outside of Plymouth Meeting as part of a major expansion strategy, and we're looking to add several exceptional people to the team to help take our business to the next level. We're experiencing growth our online retail division (), in our fax division () and in our new, major push into becoming a phone company for our Fax Over IP customers (). We offer a competitive benefits package including healthcare, pre-tax Health Savings Account, a generous number of paid days off (PTO), profit sharing plan and access to our Flyers season tickets for yourself and a guest. We're a great group of people doing exceptional things for our customers, and having fun doing it. Like any emerging growth company, this will be hard work, but more importantly, will be fun and immensely rewarding. We think you already know if this is a position for you, and if so, we look forward to reviewing your application! Accepting a job here means accepting a challenge -- Are you ready?