Telecommunications Agent (Telephone Operator)

Job description

Answer all incoming and internal calls promptly, professionally, and in accordance with luxury service standards Provide accurate information about resort facilities, services, events, dining options, and operating hours Handle guest requests efficiently and route them to the appropriate department (Housekeeping, Front Office, Concierge, Engineering, etc.) Take and relay wake-up call requests, ensuring they are executed accurately and on time Manage emergency calls calmly and follow established safety and security procedures Maintain guest confidentiality and handle sensitive information with discretion Log guest requests, complaints, and follow-ups in the system to ensure timely resolution Coordinate with front office and guest services to support VIPs, special requests, and personalized services Operate the hotel’s PBX/telephone system and ensure correct call routing Handle international calls and assist guests with language or communication needs when required Maintain a courteous, calm, and polished telephone etiquette at all times Support other departments during peak hours or special events as needed Excellent verbal communication and listening skills Pleasant voice and professional telephone manner Strong knowledge of resort services and layout Ability to multitask and remain calm under pressure Customer-focused mindset aligned with luxury hospitality standards Minimum 1 year experience in a similar role within 5 star luxury property Fluent on English languaage any additional language (Russian) is an asset. Rixos Bab Al Bahr is a world-class five-star luxury beachfront resort located on Al Marjan Island in Ras Al Khaimah, UAE, renowned for delivering authentic Turkish hospitality with exceptional service standards while redefining modern luxury through its innovative ultra all-inclusive concept, offering guests a unique and immersive holiday experience that combines elegant accommodation, a wide selection of international and specialty dining venues, vibrant entertainment, extensive leisure and recreational facilities, family-friendly programs, wellness and spa experiences, and personalized service, all set against a stunning backdrop of pristine beaches and the Arabian Gulf , making it a distinguished destination for families, couples, and luxury travelers seeking comfort, excellence, and unforgettable memories. WHAT WE OFFER We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand. SALARIES AND BENEFITS Competitive Salary Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks Vacation tickets /benefits provided by the hotel Accommodation and Medical Insurance Provided