Telemarketing and Customer Service Associate

Job description

Company Description SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 96,400 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Job Description Primary Responsibilities Generally responsible for the preparation of individual sales action plans in line with the overall sales strategy to ensure a targeted and focused approach that consistently contributes to the overall growth aims of the business. Materializes current sales opportunities and identify news ones to meet required revenue targets within defined areas of responsibility. Specific Responsibilities ▪ Answers inbound sales inquiries relating to products, services and current promotions. ▪ Communicates and explains the value of the client brand and benefits of services to potential customers though establishing relationships and building strong rapport. ▪ Uses effective selling and customer service techniques to identify customer needs and drive sales results Anticipate, identify and understand client’s needs and pains and translate those into sales opportunities. ▪ Ensure timely and professional submission of all information as requested by clients, ensure follow-up. ▪ Prepare and submit timely and accurate reports of sales activities. ▪ Resolve customer complaints by addressing problems, facilitating the development of solutions, preparing reports and making recommendations to managers. ▪ Maintain positive relationships with current and potential clients through regular contacts. ▪ Coordinate with clients and avoid any discontinuation from his or her end. ▪ Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business. ▪ Support marketing strategy and business development teams as appropriate ▪ Assist for invoicing and support for collection as determined by the Business Manager ▪ Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services are presented to new and existing clients to maximize sales opportunities. ▪ Forward potential opportunities to other Business Lines as appropriate ▪ At all times, adopt a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures. ▪ At all times, comply with SGS Code of Integrity and Professional Conduct ▪ Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior. Qualifications Fresh College graduate of any business, marketing or related course. Fluent in Pilipino and high level of written and verbal English Must have proactive approach to all responsibilities. Ability to interact confidently and comfortably with a variety of Executives and Departments. Ability to multi-task Ability to work effectively under specific time constraints. Efficient time management skills. Excellent attention to detail, communication skills and organization skills Must demonstrate professional mannerisms, discretion and client service in this front-line position. Quick learner – Has the ability to learn new systems, products and services. Must be willing to report on-site daily in Makati . Additional Information Required Skills Experience / Technical Knowledge ▪ State of the art selling techniques and an ability to translate these skills into tangible results. ▪ Extensive knowledge of the related field (main actors, trends/shifts, competitors, processes, regulatory frameworks) ▪ Ensure new services are sold at acceptable margins within operational capacity. ▪ Ability to write, appraise and negotiate detailed contracts and commercial agreements. ▪ Ability to present detailed concepts to an audience in a presentation environment. ▪ Ability to adopt a flexible approach to work and react effectively to a rapidly changing environment. ▪ Ablity to work under own initiative and with a high degree of autonomy. ▪ Knowledge of IT systems, particularly MS Office applications ▪ Excellent interpersonal and communication skills