Telephone Operator

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Experience a seaside retreat in the heart of Qatar's vibrant capital at Four Seasons Hotel Doha. Reimagined with modern grandeur, the hotel blends timeless elegance with breathtaking views of the Arabian Gulf. From its sophisticated lobby to its vibrant collection of restaurants and lounges, this urban beachfront destination offers an exceptional luxury experience while remaining deeply rooted in authentic Qatari hospitality. Located in the heart of Doha's business district, Four Seasons Hotel Doha first opened in 2005 and features 237 beautifully appointed guest rooms and 20 private, unbranded townhouse villas. Home to one of the region's most dynamic Food & Beverage offerings, the hotel boasts 10 exceptional dining venues, including the world's largest Nobu restaurant, alongside an extensive banquet and outside catering operation. Guests can also enjoy five swimming pools, a private beach, a state-of-the-art fitness centre, and an award-winning Spa & Wellness Centre featuring expansive hydrotherapy facilities, including an ice room, colour therapy room, steam room, and hydrotherapy pool. Following an extensive transformation, the hotel unveiled a remarkable renovation in 2020, further elevating its position as one of the Middle East's premier luxury destinations, where world-class experiences, exceptional service, and genuine hospitality come together. Our Team: Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion. Who We Look For: We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do. Job Description: Highly motivated to interact with a discriminating clientele to exceed guest expectations, focused on meeting Four Seasons standards of excellence and achieving defined results. Is proficient with telephone switchboard, the hotel computer system and facsimile machines Provides general information and inquiries to all callers and is familiar with all Resort services, hours of operation, key hotel personnel, daily activities, special function , etc. Answers all incoming calls promptly with a pleasant tone of voice, using names when possible, and routes calls to proper extensions. Accepts and places wake-up calls for hotel guests Prepares and updates the telephone extension directory as required . Ensure accurate preparation and posting of charges for operator assisted calls Respond properly in any hotel emergency or safety situation. Assist with "Do Not Disturb" requests, screening calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, call waiting, three-way conversations, collect calls, visitors, and paging equipment. Report and log all telephone maintenance and operational problems, ensure follow - up on a continuous basis. Review telephone bills, resolve discrepancies, monitor call accounting system and interface with computer system to maximize revenues Ensure Fax received for internal and external guests should be delivered promptly. Maintain record of existing equipment, changes, additions and deletions. Ensure that All Four Seasons Chats should be acknowledged before 90 seconds . Answer and follow- up all guests request through Four Seasons Chats as per FS Chat Standards. Pre-arrival chat message to be sent to guests Handles Chat function of Four Seasons whenever required /Assigned. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in the Employee handbook . Works harmoniously and professionally with co-workers and supervisors. Preferred Qualifications and Skills A minimum of 2 years of experience in same field. Reading, writing and oral proficiency in the English language. Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Micros. Good personal & professional references. Our Offering: Opportunities to build a successful career with global potential Unique strong culture - diversity of 50 different nationalities Living accommodation in a high quality, well-resourced apartment Excellent Training and Development opportunities Employee Recognition Programs Complimentary nights at FS Hotels Worldwide Paid annual home leave tickets Complimentary meals in employee restaurants Free transportation to work Medical coverage Work Authorization: Hotel will apply for the work authorization for a successful candidate. Learn more about employment with Four Seasons: You could also learn more about employment with Four Seasons via the following channels: