Job Description Responsible for handling developments for telephony system used by contact center. Develop call flow scripts and assess user experience based on contact center requirement. Technical support for call flow changes and initiatives Oversees the preparation and planning of call flows and communication improvements. RequirementsQualifications At least 2 years experience on coding and development on Voice Solutions Has knowledge and background on call flow development Programming Languages: Java VXML, Php, SQL, VoiceXML Web Scripting: HTML, JSP, JavaScript Database Systems: Oracle/ Microsoft SQL Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman, Aspect, Twilio or any contact center platform Has knowledge on API integrations and development
Job Description
- Responsible for handling developments for telephony system used by contact center.
- Develop call flow scripts and assess user experience based on contact center requirement.
- Technical support for call flow changes and initiatives
- Oversees the preparation and planning of call flows and communication improvements.
Requirements
Qualifications
- At least 2 years experience on coding and development on Voice Solutions
- Has knowledge and background on call flow development
- Programming Languages: Java VXML, Php, SQL, VoiceXML
- Web Scripting: HTML, JSP, JavaScript
- Database Systems: Oracle/ Microsoft SQL Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman, Aspect, Twilio or any contact center platform
- Has knowledge on API integrations and development
