Telesales Executive (Student Recruitment Advisor)

Job description

About Global University Systems (GUS): Global University Systems is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement. About the role: Student Recruitment Advisors are responsible for promoting university's programme portfolio to potential students via phone, e-mail and online meetings, forming a vital and integral part of the sales team. The purpose of the role is to manage the pipeline of students from initial application right through to payment of tuition fees, offering international students support through the entire application process. You will work with minimal day-to-day supervision, leading on and managing the consultative sales process within established parameters and procedures. They will require a thorough understanding of relevant systems/processes, products, or the working environment. Role holders will strive to achieve set targets and organize their own day-to-day work to meet clear objectives. Independence and initiative will be required to react to changing priorities and work circumstances, with the scope to make decisions within clear parameters and contribute actively to improving processes. Key Responsibilities: • Providing individually tailored advice to all prospective students, adapting to different communication styles • Consulting students through the full application circle: from initial conversation through to finalising and closing their application to study with the University • Exploring possible career paths for students and assertively matching them with specific offerings • For international students: advising / making students aware of visa, immigration issues and compliance • Handling student enquiries regarding different programmes and adapting to different communication needs • Proven track record of cultivating meaningful client relationships and delivering tailored solutions • Providing outstanding customer service to all students and all stakeholders, in a timely and efficient manner, and encouraging students to choose our university programmes • Portraying a positive and professional image of the university at all times • Account Managing students’ applications from initial enquiry up to payment of tuition fees and registration • Leveraging available technology and keeping all records up to date • Correct and time-efficient management of leads pipeline Requirements Requirements Essential An undergraduate degree or equivalent experience. Assertive customer-centric approach ideally demonstrated through prior B2C sales roles Excellent verbal and written communication in English (C1) Customer-focused with excellent interpersonal skills, including professional credibility, relationship building and influencing Results-driven, solution-oriented and self-disciplined Ability to multitask in a busy, highly pressured, fast-paced working environment Minute attention to detail, strong adaptability, empathy and resilience Proficiency in Microsoft Office and/or Google Suite Enthusiasm to work in the education sector and to support student success Excellent presentation skills and a high level of confidence Proactive, self-motivated and achievement-driven with a ‘can-do’ attitude Desirable Experience in using a CRM system, Excel and/or AI technology Background in education business/recruitment Previous experience with KPIs and targets Experience in developing and implementing key account processes Fluency in other languages Other information Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager. There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies