Telesales Manager (m/f/d) – Berlin (In-Office)

Job description

PURPOSE OF THE POSITION Salary: Competitive salary + performance-related bonus Languages: English (B2 level) & German (C1 level) The Telesales Manager is central to the success, growth, and development of AppSmart in the German market. The role is responsible for driving restaurant acquisition through a high performing telesales team while ensuring strong commercial performance and operational excellence. The Telesales Manager leads a team of 8–15 Telesales Agents and is responsible for developing their performance, maintaining a strong sales culture, and ensuring the consistent delivery of new partner restaurants across Germany. Success in the role depends on: • Leading and developing a high-performing telesales team • Driving new restaurant acquisition across the German and Austrian market • Managing relationships with internal stakeholders to ensure coordination across commercial functions • Maintaining strong pipeline management, reporting, and forecasting This is a fully in-office role (5 days per week), designed to enable close collaboration, coaching, and real-time performance management within the sales team. KEY RESPONSIBILITIES Market Responsibilities (Germany & Austria) • Driving restaurant acquisition across the Dutch market through telesales activities • Identifying opportunities and challenges within the market and adapting the sales approach accordingly • Managing and optimising the telesales pipeline to maximise conversion rates • Ensuring strong onboarding handover for newly acquired partner restaurants • Contributing to initiatives that improve sales processes, outreach strategies, and performance • Monitoring and reporting commercial performance and forecasts • Collaborating with internal teams to optimise overall regional performance Leadership of the Telesales Team • Daily management of assigned telesales agents • Maintaining strong in-office presence to support coaching, call guidance, and performance improvement • Conducting regular team meetings and performance reviews • Running one-on-one meetings focused on development and performance goals • Monitoring individual and team sales metrics and providing actionable feedback • Developing the team's strengths while addressing performance gaps • Supporting recruitment, onboarding, and training of new telesales agents • Encouraging team initiatives and sharing best practices to improve results • Maintaining a positive, energetic, and performance-driven team culture General Responsibilities • Identifying opportunities to improve telesales performance, efficiency, and conversion rates • Ensuring accurate use of CRM systems, reporting tools, and sales processes • Working collaboratively with colleagues across departments • Promoting a positive working environment and strong team spirit KEY PERFORMANCE INDICATORS • Restaurant acquisition – increasing the number of partner restaurants in the Netherlands • Sales performance – achieving and exceeding team telesales targets • Pipeline management – maintaining strong activity levels and conversion rates • Team development – improving individual agent performance and retention REQUIRED SKILLS • Passion – Adaptability and a strong “can-do” attitude; comfortable working in a fast-paced and evolving environment • Action – Proactive leadership and the ability to lead by example in sales performance • Compassion – Ability to coach, motivate, and support team members to succeed • Communication – Strong verbal and written communication skills with the ability to influence and guide a sales team • Leadership – Ability to build strong relationships within the team and manage performance effectively • Resilience – Comfortable working in a target-driven environment and handling pressure professionally