Telesales Team Lead

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Telesales Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Responsibility • Lead, motivate, and manage a team of telesales agents to ensure optimal performance and achievement of sales targets. • Develop and implement telesales strategies to drive revenue, acquire new customers, and retain existing ones. Performance Monitoring: Monitor and analyze individual and team performance, providing regular feedback and guidance, and assisting in improving sales results. • Provide ongoing training, coaching, demonstration and mentoring to telesales agents to enhance their skills and product knowledge. • Oversee and, when necessary, participate in customer calls to ensure high-quality service and to resolve any escalated issues. • Set and review sales targets, ensuring the team meets or exceeds set goals for revenue, conversion rates, and other KPIs. • Continuously assess and improve telesales processes and workflows to enhance team productivity and sales results. Requirements • Minimum of 5 years in telesales, with at least 3-5 years in a team lead. • Strong leadership and team management skills. • Excellent communication and negotiation abilities. • In-depth understanding of telesales techniques and customer engagement. • Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite. • Highly motivated, goal-oriented, and driven.