Teletriage Nurse EOI

About Sonder

At Sonder, we believe every person deserves to feel safe, supported, and empowered to be at their best, wherever they are. We're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder's mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals, ensuring members receive immediate care when they need it most.

Since our founding in 2017, we've grown rapidly across Australia, New Zealand, and the UK. Backed by Seek and Blackbird, we now support over one million members and 200+ team members globally. We're well-capitalised, scaling fast, and actively building toward an AI-native organisation.

About the Role

This is an expression of interest for a full time contract, Teletriage Nurse role sitting within our Member Support team, reporting to the Nurse Unit Manager. You'll conduct real-time phone and chat screening of medical and mental health concerns, making fast, accurate referral decisions that connect our members to the right care, whether that's emergency services, a GP, or Sonder's own mental health team.

What You'll Be Doing

• Conduct telephone and chat triage of medical and mental health concerns, determining priority and appropriate disposition in real time
• Make referral decisions across emergency services, ED, urgent care, GPs, and mental health crisis teams, booking appointments on members' behalf where needed
• Refer members to Sonder Mental Health, EAP, and partner counselling services including Lifeline and Beyond Blue
• Work across multidisciplinary teams to support continuous care and follow up to confirm members received the assistance they needed
• Act as a subject matter expert on TeleTriage practice, supporting the wider Operations team with clinical guidance
• Contribute to quality assurance and continuous improvement of Sonder's medical triage tools

What You'll Bring

• Bachelor of Nursing or equivalent, with current AHPRA registration without restrictions
• 5+ years of nursing experience, including mandatory background in Triage and Emergency Department
• Confidence making autonomous clinical decisions under pressure, both in person and virtually
• Excellent written and verbal communication, with strong attention to detail
• Highly organised, with the time management to juggle competing priorities in a fast-paced environment
• Comfort working across multiple technology platforms
• Current National Police Check and Working with Children Check (or willingness to obtain)

Nice-to-Haves

• Background in Telehealth, Operations, or Call/Contact Centres
• Acute mental health experience
• Critical care or ICU experience

Why Join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people's lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• Our employees and their families get free access to the Sonder app with 24/7 support.
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• True AI Native organisation with access to Claude, Gemini and other tools to encourage you to experiment, automate and get those real efficiency gains, no matter the role.
• 2 days of study leave to invest in your professional growth.
• Salary Packaging and novated leasing.
• Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Free coffee.
• Dog-friendly office in our Sydney HQ.
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and Working With Children Check.

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