TeleTriage Nurse - New Zealand

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries

• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About the role

As a Teletriage Registered Nurse, you will provide telephone and messenger based screenings to evaluate the medical and mental health concerns of our members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow-ups.

Operating under the guidance of our Medical Director and Clinical Leadership team, you will play a key role in our 24/7 support centre. We are seeking compassionate and experienced nurses to support our members. You’ll be required to work across a 24/ 7 rotating roster.

The ideal candidate will enjoy finding innovative solutions to complex problems and be a strong team player with excellent communication and assessment skills.

This role requires you to be based in Auckland, with most shifts require in-office attendance. Flexibility to work from home during unsocial hours (weekends and evenings) is available once you have completed your initial training and demonstrated competence in your role.

What you’ll be doing

• Conduct telephone and chat-based screenings to assess medical and mental health concerns.

• Determine the urgency and criticality of member conditions to facilitate appropriate referrals

• Coordinate with mental health services, emergency services, and other healthcare facilities as needed.

• Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams.

• Provide referrals to counselling and partner services according to member needs.

• Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.

Who are we looking for?

The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace.

What you bring to the team;

• Minimum of 4 years of nursing experience, with experience in; Emergency and Triage trained and or Telehealth or Critical Care (ICU) is highly desirable.

• Proven problem-solving skills with exceptional attention to detail.

• Local knowledge of the New Zealand Healthcare system

• Strong organisational and time management skills, capable of working independently and within a team.

• Excellent communication and interpersonal skills, adept in both written and verbal exchanges.

• High level of self-motivation and proactive in enhancing personal performance.

• Confidence in using technology platforms and a commitment to ongoing professional development.

• Current registration with the NZ Nursing Council

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.

• Gain free access to the Sonder app for you and your family, offering 24/7 on-demand support for health, wellbeing, and safety.

• $1000 annual contribution as part of your development plan + 2 days of study leave

• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.

• Participate in our Employee Share Option Plan (ESOP) for you to be a part of Sonder’s success.

• Salary packaging novated leasing.

• ​​Access $250 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs

• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Check out our life page for more info - https://www.linkedin.com/company/sondersafe/life/

Sonder is committed to creating an inclusive and diverse workplace for everyone. We offer equal opportunities to all, regardless of race, gender, age, disability, political beliefs, sexual orientation, or any protected status. All qualified applicants are encouraged to apply and join us in fostering a respectful and empowering environment. #Li-Hybrid

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCC