Temp Customer Care Associate (English and Arabic Speaker)

apm-monaco

Dubai, Dubai, United Arab Emirates · Dubai · United Arab Emirates

Posted Aug 29, 2025

Temporary
APM Dubai Office
Associate

Job description

Who are we?Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.About the Role:6 months contractOffice and home based5-day work per week (Monday to Sunday)Fluent Arabic and English Speaker is a MUSTResponsibilities:Manage customer calls and request relevant informationHandle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiriesLiaise with Logistics, After Sales Service and global boutiques on daily basisFollow up the offline store enquiries and complaintsOther ad-hoc projects assigned by the managerRequirements Minimum 3 years relevant experiences in customer service/ luxury retail field Proficient with MS Office Fluent Arabic and English. Any other language will be a bonus. Able to work independently with minimal supervision Proactive, patient and committed Great communication and interpersonal skills Immediately available is highly preferred This position is based in Dubai. BenefitsWhy Join APM?• Global, Dynamic Team: Diverse and energetic workforce.• Growth Opportunities: We support your professional development.• Collaborative Culture: Teamwork and open communication.• Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.Don't wait to join APM Monaco! Click on APPLY NOW!

Who are we?

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

About the Role:

6 months contract
Office and home based
5-day work per week (Monday to Sunday)
Fluent Arabic and English Speaker is a MUST

Responsibilities:

Manage customer calls and request relevant information
Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
Liaise with Logistics, After Sales Service and global boutiques on daily basis
Follow up the offline store enquiries and complaints
Other ad-hoc projects assigned by the manager

Requirements

Minimum 3 years relevant experiences in customer service/ luxury retail field
Proficient with MS Office
Fluent Arabic and English. Any other language will be a bonus.
Able to work independently with minimal supervision
Proactive, patient and committed
Great communication and interpersonal skills
Immediately available is highly preferred

This position is based in Dubai.

Benefits

Why Join APM?

• Global, Dynamic Team: Diverse and energetic workforce.

• Growth Opportunities: We support your professional development.

• Collaborative Culture: Teamwork and open communication.

• Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.

Don't wait to join APM Monaco! Click on APPLY NOW!

APM Monaco is a leader in the global fashion jewelry market. It started with a female founder and her son in Monaco, Monte-Carlo, in 1982. Ariane and Philippe Prette were key manufacturers in gold, diamonds, and other precious stones for acclaimed jewelers around the world.After 30 years of steadfast commitment and deep-seated expertise within the industry, Philippe Prette, the current CEO, alongside his wife Kika Prette, as the Creative Director, launched the APM Monaco brand in 2012. Their vision came to life because of their combined experience in the jewelry and fashion industries. APM Monaco, with its heritage rooted in Monaco and operational headquarters in Hong Kong, has expanded to include a global workforce of over 2,000 individuals. Our production facilities in China place a strong emphasis on environmental responsibility, utilizing recycled silver and alloys to align our manufacturing processes with our dedication to sustainability. APM Monaco's jewelry is offered in over 39 countries, with availability at more than 442 retail points. Check out our collections and latest pieces on apm.mc