Temporary Back Office Customer Service Representative

Job description

Temporary Back Office Customer Service Representative | Guadalajara | Hybrid $16,000 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance Here's the deal! Great customer experiences don’t happen by accident. They happen when someone listens, understands, and genuinely cares about getting things right. As a Customer Experience Associate, you’ll be the voice behind every email and text conversation, helping customers navigate their shopping experience with confidence . You’ll answer questions, resolve concerns, and make sure every interaction feels personal, thoughtful, and effortless. If you’re a strong communicator who loves solving problems, pays attention to the details, and thrives in a fast-moving environment, this is your chance to make an impact. Your day-to-day! Respond to customer comments and questions over email and text. Maintain constant communication with our Customer Service Manager to identify customer pain points. Collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience. What you need Proficient in written and verbal English. 1-3 years of experience in a customer service role at an e-commerce company; start-up and subscription experience is a plus. The ability to work evenings and weekends highly preferred. Experience with Zendesk is a requirement. Exceptional and empathetic written communication skills. Ability to learn multiple internal systems and processes quickly. Detail-oriented with a deliberate pace. Emotionally intelligent, solution-oriented communication. A love of learning and the ability to keep up with a constantly changing environment A motivated, positive, and selfless attitude. What you get $16,000 MXN gross monthly salary Paid training Full law benefits 8% Savings Fund $1,000 MXN monthly food vouchers after 2 months Major Medical Insurance after 3 months