Tenancy Manager

Job description

Job Title: Tenancy Manager Location: The Meadows, Camberley Brand: Chancellors Salary: OTE: of up to £29,000.00 per annum Hours: Monday to Friday 9am to 5:30pm (Opportunity for Hybrid working) About Chancellors: Chancellors is one of the UK’s leading estate and lettings agencies, with a proud heritage dating back to 1807. With over 40 interconnected branches across Southern England and Mid Wales, we have built a reputation for exceptional service, expert local knowledge, and a strong commitment to our customers and communities. As part of the LRG group, one of the UK’s largest and most forward-thinking property services organisations, Chancellors combines the strength and scale of a national brand with a personal, local approach. Job Summary and key responsibilities: Reporting to the Head of Tenancy Management, LRG are seeking a Tenancy Manager to join a dedicated and dynamic new team based in Camberley. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our non-managed landlords, assisting them with inquiries, booking check out and compliance appointments, assisting with the end of tenancy deposit administration, and ensuring a smooth process throughout the tenancy from beginning to end. Duties will include: You'll be expected to provide excellent levels of both telephone and written communication. To ensure Non managed check out process is followed and communication is sent out within company process via the Depositary site Working to ensure that all mandatory compliance / legislation is in place where landlords have requested we organise this, if this has not occurred to ensure that company process has been followed Booking check out appointments, and communicating the end of tenancy process with non-managed Landlords and Tenants Placing calls to all non-managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frame Dealing with non-managed deposits that are part of the No Deposit Scheme To work with the team leaders, head of centers and branch network to understand the reason for any lost units To maintain high levels of communication to internal and external customers To act as a consistent contact point for our non managed clients Skills required: Excellent communication, written and verbal Professional telephone manner Organisational skills, time management and attention to detail What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment Benefits: Employee Assistance Programme, including: 24/7 virtual GP access Mental health support and first aiders Retail and lifestyle discounts Performance-based rewards and incentives Generous holiday allowance, increasing with length of service (plus bank holidays) Enhanced parental leave and company fertility policies Structured onboarding and continuous support Chancellors as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.