Tenant Insurance Specialist

Job description

The Tenant Insurance Specialist serves as a key resource for customers, brokers, insurance partners, and internal stakeholders participating in the Orange Door Storage Insurance Program. This position is responsible for handling inbound calls and emails related to insurance coverage, billing, claims, policy maintenance, and account support while also serving as a subject matter expert on tenant insurance program operations. The ideal candidate is a licensed insurance professional with strong customer service, account management or broker support experience. The candidate should have direct experience with 1st party property or inland marine insurance policies and claims. This individual will help deliver an exceptional customer experience while ensuring the accurate administration and ongoing success of the tenant insurance program. Key Responsibilities Customer Service & Insurance Support Respond to inbound customer calls and emails regarding insurance coverage, billing, enrollments, policy changes, cancellations, reinstatements, and claims inquiries. Educate customers on coverage provisions, program benefits, exclusions, and insurance requirements. Resolve customer concerns professionally and efficiently while maintaining high service standards. Document customer interactions and account activity accurately within company systems. Assist customers with claims reporting procedures and coordinate follow-up communications as needed. Serve as a liaison between customers and insurance partners to ensure timely resolution of inquiries. Tenant Insurance Program Support Support day-to-day administration of the Orange Door Storage Insurance Program. Review insurance documentation and maintain accurate customer and policy records. Assist with coverage verification, policy servicing, compliance monitoring, and reporting activities. Support audits, operational reviews, and process improvement initiatives. Help identify opportunities to improve customer experience and program performance. Provide account servicing support and maintain strong working relationships with internal and external stakeholders. Assist with special projects and business initiatives related to the tenant insurance program. Active Property & Casualty Insurance License or Limited Lines Property & Casualty License in good standing. Minimum of 2 years of insurance customer service, agency, brokerage, carrier, or account management experience. Experience handling inbound customer communications in a service-focused environment. Strong understanding of Inland Marine or 1st party property insurance, policy administration, and claims processes. Excellent verbal and written communication skills. Strong organizational, problem-solving, and customer relationship management abilities. Proficiency in Microsoft Office applications, including Outlook, Excel, and Word. Preferred Qualifications Experience in an insurance agency, brokerage, carrier, or third-party administrator environment. Experience supporting tenant insurance, renters insurance, personal property insurance, or similar products. Broker service, account management, or carrier relationship experience. Bachelor's degree in Business, Insurance, Risk Management, or a related field. Professional insurance designation preferred, with Certified Insurance Counselor (CIC) strongly preferred. Core Competencies Customer Service Excellence Insurance Knowledge Account Management Claims Support Coverage Interpretation Workplace One of our values pillars is to work as One Team and we believe that there is no replacement for in-person collaboration but understand the value of some flexibility. Public Storage teammates are expected to work in the office five days each week with the option to take up to three flexible remote days per month. Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply. **Sponsorship for Work Authorization is not available for this posting. Candidates must be authorized to work in the U.S. without restrictions or requiring sponsorship now or in the future. We do not provide training plans or support for F-1 OPT, STEM OPT extensions, or future visa sponsorship.** Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords. We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth , ranked us in the Top 5% for Work Culture , and in the Top 10% for Diversity and Inclusion . We're a member of the S&P 500 and FT Global 500 . Our common and preferred stocks trade on the New York Stock Exchange. Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.