Tenant Relations Specialist (2-years Contract)

Job description

About Us Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit. Job Description You will be part of the Commercial Operations team and reporting to the Centre Manager. Responsibilities Customer Experience Facilitate key actions involving tenants, e.g. meetings with tenants’ C-suites and/or representatives regarding experiences during their tenure at our buildings as assigned Execute agreed standards of customer service, e.g. onboarding, prospecting and service feedback processes Monitor and respond to feedback and customer queries in a timely manner Manage service recovery when tenants have been inconvenienced, e.g. lift breakdown Be familiar with the community of the buildings as assigned Provide lobby presence during peak hours to greet and assist tenants and visitors Update information about buildings as well as nearby amenities for introduction (refer to onboarding process) and to help first time visitors Lead visits to property and shared spaces within the buildings as assigned Introduce buildings as assigned as well as CapitaLand's differentiated and shared spaces Remain well-groomed as the "face" of the building Any other related duties Community Management You will be part of a team to perform engagements, communication and contributing to a vibrant community and eventually, ensure tenant retention within the CapitaLand office portfolio Facilitate and participate in activities to inspire and build community Build relationships with tenants, prospects and industry professionals to facilitate programming efforts Job Requirements Minimum Diploma in any discipline with at least 5 years working experience relating to customer service/concierge Prior working experience in airlines or hospitality industry preferred Excellent interpersonal skills with high level of empathy for others Able to articulate and communicate clearly both verbally and written Event management and project coordination skills preferred Confident, cheerful and energetic disposition while maintaining professionalism Able to multi-task with a strong sense of responsibility to see through all task Benefits Comprehensive medical coverage Training and development opportunities Subsidised rates at Ascott serviced residences Strong advocate of staff volunteerism Wellness programmes Closing Statement: At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality. Only shortlisted candidates will be notified.