Tenant Services Associate

Job description

​ Job Purpose Responsible for managing specified operational functions within the building in supporting the buildings overall operation. Key Responsibilities • Execute the day-to-day operation of assigned building management tasks (including carpark) and management services (including tenant services, building operations and building facilities) as to deliver first class services to all tenants. • Enforce landlord’s rights and statutory requirements as directed by the supervisor. • Monitor together with TS team on performance of contractors and the quality of workmanship for designated simple contractual works carried out in the building. • Work closely with Security and Technical teams to smoothen daily operations, marketing and company activities. • Deal with all complaints, requests and enquiries and issue complaint-handling forms/work orders to respective departments concerned according to line management instructions, support marketing activities and continuously strengthen relations with tenants. • Handle emergency situations as directed and ensure proper execution of emergency procedures established by the Company. • Execute company policies e.g. customer services, Safety, Health and Environmental policy as directed ensuring initiatives are effectively carried out. • Recommend improvements to superior on work processes. • Perform any other duties as assigned by the senior. • Properly maintain day to day building operation aspects. Skills, Qualifications and Experience Requirements • Form 5 or above. • At lease 1 year working experience in service industry and experience in property management is preferable. • Holder of Security Personnel Permit preferred. • Fluent in Cantonese and knowledge in English, competent in spoken English & Mandarin and written Chinese preferable. • Work on shift and call. • Excellent customer service attitude.