Tenant Services Coordinator (One-Year Contract)

Job description

The Tenant Services Coordinator is responsible for building and maintaining positive relations between tenants and shopping centre management. The role will accomplish this broad mandate through a combination of a proactive customer service approach and effective dispute resolution of tenant concerns. This position is a temporary one-year contract. PRIMARY RESPONSIBILITIES: • Establishing strong working relationships with our retail tenants and responding to daily inquiries and requests while maintaining positive communications with all parties. • Administering, managing, and enforcing all mall/tenant policies and regulations while maintaining detailed records and logs of tenant interactions. • Utilizing strong conflict resolution and multi-tasking skills to handle various problems and challenges as they arise in the shopping center. • Ensuring mall tenants are adhering to mall standards in common areas and back hallways to ensure our guests experience a clean and presentable shopping and entertainment environment. • Responding to various tenant inquires and complaints while ensuring positive resolutions are reached. • Other responsibilities as required. DESIRED QUALIFICATIONS: • Two (2) – three (3) years-experience in retail property management or a related project management position. • Post-secondary Diploma in business administration or project management would be considered an asset. • Advanced skill set in Microsoft Office applications. • Knowledgeable of and possessing the ability to communicate electronically in multichannel modes including but not limited to texting, wireless e-mail, instant messaging, etc. • Self-driven with the ability to work with minimal supervision adhering to broad task-based goals and objectives. • Exceptional organizational, multi-tasking and interpersonal communication skills are required. TERMS OF EMPLOYMENT: • This is a temporary full-time position that is required Monday through Friday with occasional on call work. • This is a salaried position that will depend on experience and qualifications. • Must be able to pass a basic security clearance.