Tenant Services Supervisor (New Development)

Job description

​ Job Purpose Assist PM / APM in supervising staff and managing specified operational functions within the building in supporting the buildings overall operation. Key Responsibilities Serve as the shift-in-charge to ensure smooth day-to-day operation of specific assigned building facilities (including carpark) and management services which include: customer services, maintenance, cleaning, security, traffic etc, so as to deliver first class services to all tenants. Enforce landlord’s rights and statutory requirements. Monitor the performance and safety standard of contractors. Motivate and monitor staff members supervised to work closely with Leasing, Security and Technical teams to ensure smooth daily operations, marketing and company activities. Handle complaints, requests and enquiries, issue complaint-handling forms/work orders to respective departments concerned, support marketing activities and continuously strengthen relations with tenants. Supervise and ensure proper execution of emergency procedures established by the Company. Support the Tenant Services Manager/Assistant Tenant Services Manager in implementing the company policies such as customer services, Safety, Health and Environmental as directed, ensuring initiatives are effectively carried out. Motivate, train and develop staff members supervised to meet organisation’s current and future needs. Work with subordinates to identify areas where work process might be improved or streamlined and make relevant recommendations. Perform any other duties as assigned by the senior. Skills, Qualifications and Experience Requirements Form 5 or above with at least 3 years property management experience; less working experience may be considered for higher qualification. Holder of Security Personnel Permit. Good leadership and interpersonal skill. Good communications skill. Fluent in spoken and written English and Cantonese, competence in spoken Mandarin preferred. Work on shift and call. Excellent customer service attitude. Can deliver clear instructions.