Territory Management Representative-4

Job description

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This position will be hired on a SuccessFlex basis. The hired associate must reside within 35 miles of the following location: Grandview: 1000 Yard Street Grandview OH, 43215 Work schedule: 2 days in office, 3 days remote. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program. Key Responsibilities: Manage and monitor the NFCOM shared email inbox, responding to inquiries related to retirement plan commissions and fee-based accounts. Process and resolve requests including account corrections, statement requests, and recurring inquiries (bi-monthly, quarterly, and monthly) from internal and external business partners within the retirement services space. Ensure accuracy and timeliness in all transaction processing and communications. Demonstrate strong attention to detail, the ability to quickly learn new processes, and a high level of organization in a fast-paced environment. Internal Note: Compensation Grade D2 Job Description Summary Our team is a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong work ethic and contributing to a stellar team environment. If you thrive in a busy, engaging work environment, we want to know more about you! As an Analyst, you'll help with commission or sales incentive programs by processing timely and accurate payments for single or multiple lines of business. You will complete simple commission audits and interact with customers to analyze and resolve processing problems. Ensures adherence to both regulatory and internal controls around the processing and payment of commissions. Job Description Key Responsibilities: Processes commission or sales incentive payments according to provisions established in the commission/sales incentive plan. Calculates and enters manual commission or sales incentive entries for products or commission methods not systematically supported (i.e. commission adjustments and chargebacks.) Reviews and analyzes commission or sales incentive reports. Works on reconciliation and correction of transactions that error during processing. Receives and responds to calls from the sales force and maintains appropriate records of phone conversations. Interacts with internal and external customers to analyze and resolve payment inquiries and disputes. Helps complete commission or sales incentive audits and communicates results to both internal and external customers. Monitors and clears commission and sales incentive suspense in a timely manner. May assist in the preparation of monthly/quarterly commission and sales incentive payment summary reports for management. May process commission statement mailings. Match statements to checks and manually stuff envelopes. May assist processing complex backdated producer account change requests for one product line. May perform other responsibilities as assigned. Reporting Relationships: Reports to Manager. Typical Skills and Experiences: Education: Undergraduate degree in business administration, accounting, finance or related field, preferred. License/Certification/Designation: May be required to be fingerprinted, pass an FBI background check and be associated with Nationwide Securities, LLC as a non-registered individual if not already FINRA registered. Experience: Typically, two to three years of work experience in customer service and/or financial services. Knowledge, Skills and Ability: Developing knowledge of commission and/or sales incentive payment processes. Understands commission/sales incentive plan designs (i.e. targets, measures, etc.). Solid understanding of compliance rules. Communicate both orally and in writing and answer questions relating to policies and requirements. Ability to set work priorities and coordinate workflow. Recommend solutions to work processing problems. Can use to use personal computer and related business software. Other criteria, including leadership skills, competencies and experiences may take precedence. Staffing exceptions to the above must be approved by the Associate Vice President and Associate Vice President, Human Resources. Values: Regularly and consistently demonstrates the Nationwide Values. Job Conditions: Overtime Eligibility: Non-exempt (Eligible) Working Conditions: Normal office environment. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Benefits We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here . Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law. NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means. Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule. The national salary range for Commissions Analyst : $46,345.00-$80,700.00 The expected starting salary range for Commissions Analyst : $46,345.00 - $65,100.00