TGRO - Field Agent - Regulatory

Job description

The Puyallup Tribe of Indians is committed to protecting and exercising the inherent inalienable sovereign rights of the Tribe and Individuals in the interest of the Medicine Creek Treat Territories, as stewards to ensure preservation of our cultural and environmental integrity for common good and prosperity for all. Open: August 19, 2026 Close: September 11, 2026 Job Title: Field Agent - Regulatory Department: TGRO Reports To: Lead Regulatory Agent Hours: 40 Hrs/Wk – Full Time Salary: Based on Salary Matrix+Benefits Requisition: 814 *Salaries are market competitive. For accurate salary information, call (253)573-7863 or email . The Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical, dental, vision, life insurance, a retirement/401(k) plan with profit sharing, paid holidays, and paid time off including birthday leave. Position Summary: Special Agent performs standard and specialized tasks and duties pertaining to Gaming Operations inspections, financial audits, compliance audits, and other essential regulatory functions. Special Agent will also conduct investigations and inspections pertaining to gambling violations and administrative controls violations. As regulatory agents of the Puyallup Tribe, the Special Agent may assist law enforcement in the investigation, apprehension, arrest and prosecution of violators. Essential Duties and Responsibilities 1. Protect assets of the Puyallup Tribe by proactive regulation. 2. Inspects licensed gaming operations for compliance with gambling rules and regulations. Follows guidelines for established compliance inspection procedures. 3. Observes gaming premises, Licensees and Vendors conduct by following compliance checklists of gambling operations for adherence with NIGC MICS, Tribal-State Compact through live, documented and recorded observations. 4. Acts as a representative of PTGA by establishing and maintaining a professional rapport with licensees, the public and law enforcement/government agencies. 5. Observes, promptly reports and documents activities that may be of an illegal nature and of interest to other law enforcement agencies. 6. Performs required inspections. Reviews internal control systems, policies, procedures to determine compliance. Reviews and evaluates operational record keeping and control systems to determine compliance with the Tribal-State Compact, NIGC MICS, Internal Controls and Policies and Procedures. Reports and documents irregularities as violations to the proper personnel promptly. 7. Responds promptly to calls where an Agent is requested. 8. Follows procedures for chain of custody regarding evidence in criminal or administrative hearings. 9. Communicates and cooperates with local, state and federal authorities during investigations for audits where evidence of fraud or illicit activity is suspected. 10. Conducts regulatory investigations and assists Law Enforcement with criminal investigations relative to NIGC MICS, Tribal-State Compact violations and violations of regulatory or criminal nature. 11. Writes accurate and timely Incident Reports and Daily Logs using iTrak or other approved database management systems. 12. Performs PTGA Permanent Exclusions and Barrings. 13. Observes and is present at Gaming Operations’ Permanent, Limited Suspensions and Self-Exclusions. 14. Collects all documentation and media associated with Incident Reports for iTrak entries. 15. Maintains strict confidentiality in all matters of PTGA Regulation and Reporting. 16. Approves the release of evidence to Puyallup Tribal Police Department or other approved Law Enforcement Agencies. 17. Takes initial complaints from patrons for dispute resolution and forwards to appropriate Supervisory personnel. 18. Assists in Administrative Interviews of Licensees if directed or approved. 19. Performs service of Gaming License Revocation and Suspension notices per Gaming Code, if instructed. 20. Works with all Gaming Operations’ Departments in daily and routine tasks required per Tribal-State Compact and NIGC requirements. 21. Performs and observes Cards & Dice inventory and destruction. 22. Perform Gaming device/machine/equipment compliance and integrity inspections to technical standards. 23. Issues and documents replacement Gaming Identification Badges. 24. Approves Surveillance camera coverage when needed. 25. Conducts scheduled and unscheduled compliance audits and/or inspections as assigned. 26. Documents and reports Environmental, Public Health and Safety issues or violations per NIGC and Tribal-State Compact. 27. Actively monitors and accompanies scheduled and unscheduled/emergency drops. 28. Performs other duties as assigned. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED) required; and two years related gaming experience in Black Jack, Craps, Roulette, etc., as a Tribal Gaming Agent, Surveillance Observer or Law Enforcement experience required; or demonstrated satisfactory equivalent combination of education and experience. Intermediate experience and knowledge using word processing and spreadsheets (i.e. Word for Windows, Excel, etc.) required. Demonstrated experience in gaming investigations and report writing required. Interviews will include a test of knowledge. Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period, you will be credited with 6 months of experience). Ability to: • Take initiative to perform job duties. • Understand and follow written and verbal instructions. • Maintain confidentiality. • Work effectively and productively with others. • Physically perform the essential job functions of the position. • Communicate effectively, both orally and in writing, with other employees, departments, operations, and the public. • Maintain courteous attitude toward others in person and on the phone, including under stressful circumstances. • Perform work in a stressful setting while tactfully dealing with angry, upset or frustrated individuals. • Effectively resolve interpersonal conflict in a professional manner. Language Skills Ability to read and interpret documents, Tribal-State Compact, Internal Controls, Applicable Laws and Codes, Policies and Procedures. Operating and maintenance instructions, and procedure manuals. Must have strong writing skills to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must be able to work cooperatively and professionally with other staff, licensees, vendors, and clients. Ability to communicate to diffuse difficult situations. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs and spreadsheets. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to prioritize and work under pressure. Licenses or Certificates Must have a valid and unrestricted Washington State Driver’s License. Driver’s License must not contain any restrictions that would otherwise prevent an employee from driving a GSA vehicle. Must submit to and be able to pass a criminal background check prior to employment and periodically throughout employment. Other Must successfully complete a computer skills, gaming knowledge, and report writing test as part of the interview process. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Requires the ability to operate a computer, multi-line telephone, two-way radio, calculator, facsimile and photocopier, doors and codes. • Requires the ability to read, write, communicate, and interpret information accurately in English. • While performing the duties of this job, the employee is frequently required to stand, walk and talk and hear. • The employee occasionally is required to sit; climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms and use hands to finger, handle and feel. • The employee must occasionally lift and/or move up to 50 pounds. • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The noise level is moderate to loud. • The physical exertion is moderate and expected to remain active for majority of shift. There is occasional work near moving mechanical parts and work in high precarious places. • Work is performed in a shared office setting and Gaming Facility with occasional local travel using the employee’s own transportation. • There are frequent employee, client, vendor and customer contacts and interruptions during shift. • Must be able to tolerate cigarette smoke, perfumes, cleaning agents and other irritants. • There may be stressful situations due to work content, environment or exposure. • Must be able to tolerate large crowds. • Must be able to tolerate temperature fluctuations. The Puyallup Tribe of Indians reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. Indian Preference Employer as Required by Law Online Application Tips: 1. If you are using a PC, use Chrome. If you are using a MAC, use Safari. 2. Upload additional documents (resume, cover letter, letters of recommendation, proof of Indian blood, etc.) to the resume tab as one (1) PDF file or email documents to and we can add them to your online application. Please send in copies of any degrees or certificates that you have been awarded. 3. Indian Hiring Preference – send in the appropriate documentation for the category you select. If you have any questions about the hiring preference policy or what document to send in, email us at or call (253) 573-7863. 4. Provide 3+ references (we cannot obtain references from direct family members – mother, father, grandparents, sisters, brothers, or children and this includes in laws). One reference must be your most recent supervisor. We prefer the rest of your references to include co-workers, subordinates, or other supervisors, but we can accept a personal reference from someone who is familiar with your work ethic, habits, and attendance. You can send in letters of recommendation to 5. To add more employment, education, references, etc., click on the small + sign at the top right corner of the page. 6. When entering salaries, only use numbers. Do not use any other characters (such as , . or $) 7. After you submit your application, you will receive an email confirmation. If you do not receive an email, please call the office to confirm submission. *Please do not wear perfumes, colognes, or strong scents to your interview. Some employees are allergic. If you have any questions about the positions or the online application, please call (253) 573-7863 or email . 3009 E. Portland Ave., Tacoma, WA 98404 Native American preference applies and job placements are given on a competitive basis, using job related factors. Because of the large number of applications received and limited job positions, your application will not guarantee employment.