Therapeutic Crisis Intervention Trainer

Job description

TRAINER Temporary: 14 month contract Full-Time Hours: Monday to Friday Pay Type: Salaried Position: In-Person It's time to turn your passion into action at CarePros as a Trainer on our dynamic Service Excellence team! This is your chance to work with an exciting, growing organization that’s shaking up our industry. If you’re ready to make an impact with your Therapeutic Crisis Intervention (TCI) training expertise, we want you! WHO WE ARE CarePros is a leading Social Services Agency powered by a passionate and supportive team that believes in making a difference while loving what we do. We specialize in Trauma-Informed Personalized Community Care and Agency Foster Care for children and youth with complex medical and behavioural needs in addition to Trauma-Informed care for adults with developmental disabilities and complex mental health needs. We empower those we serve through cultural connection while fostering a sense of belonging in home and community settings, and supporting individuals to live with dignity and purpose. CarePros is a highly awarded organization recognized for growth, innovation, and people-first leadership: Canada’s Top Growing Companies (The Globe and Mail) Canada’s Safest Employer Awards Diversity Award of Distinction (Alberta Chambers of Commerce) ABOUT THE ROLE The Trainer plays a critical role in supporting CarePros’ commitment to trauma-informed, culturally responsive care through the delivery of high-quality crisis prevention, intervention, and service excellence training. Certified by Cornell University, the Trainer equips frontline employees with the skills, knowledge, and confidence to safely manage crisis situations while preserving the emotional safety and dignity of the individuals in their care. The Trainer works closely with the Manager of Service Excellence to ensure our services meet the highest standards of quality by providing training to employees. Occasional travel is required to deliver in person training in Red Deer and Grande Prairie. The Trainer supports the development and implementation of training plans ensuring conformance with CARF accreditation, external stakeholder needs, and internal standards. You will facilitate new hire orientation training, ongoing training, and competency-based assessments for Service Delivery employees. This role is not only instructional, but also relational and strategic. By training employees on therapeutic approaches and collaborating across departments, the Trainer ensures that CarePros’ crisis response practices are consistent, reflective of agency values, and aligned with legal and ethical standards. The Trainer also monitors employee competence, maintains training certification records, and actively contributes to ongoing quality improvement efforts related to safety and de-escalation. This position is ideal for a trauma-informed professional passionate about fostering resilience, safety, and growth in high-stress environments. REQUIREMENTS AND QUALIFICATIONS Current Therapeutic Crisis Intervention (TCI) Trainer certification from Cornell University. Experience with and knowledge of Commission on Accreditation of Rehabilitation Facilities (CARF) standards. Post-secondary education in Child and Youth Care, Social Work, Psychology, Human Services, or a related field. Valid class 5 Alberta driver's license. Clear vulnerable sector check (VSC) obtained from police services within the last 6 months. Clear intervention record check (IRC) obtained from children's services within the last 6 months. Minimum 1 year of experience training employees that work directly with children and youth in residential, group care, or behavioural support settings. Minimum 1 year of experience facilitating adult learning and delivering training programs. Use of personal vehicle. Travel is required to facilitate in person training in Edmonton, Red Deer, and Grande Prairie as scheduled. WE OFFER YOU Temporary full-time 14 month contract role. $0.55 per kilometre mileage reimbursement. Fun and engaging company events. We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday. Meaningful work connected directly to human impact. The opportunity to work in a growing, award-winning agency. An inclusive, diverse, and supportive culture where we work together as one team. At CarePros, we celebrate wins, share laughs, and lift each other up. Here, you're part of something bigger, surrounded by people who believe in the power of community, connection, and caring. If you're ready to make a real difference, apply today! Learn more: We thank all applicants for their interest; however, only those selected for an interview will be contacted. #hp