Thermal Engineer / Customer support - ESATAN-TMS

Job description

THERMAL ENGINEER/CUSTOMER SUPPORT - ESATAN-TMS Role purpose : ITP Engines are recruiting for a Thermal Engineer with experience in using the ESATAN-TMS Thermal modelling Suite to provide customer support in collaboration with our team in Whetstone - UK on a full-time permanent basis. Key Responsibilities: Providing Technical Thermal support for specific customer issues. Assessing problems requiring intervention by development team. Preparation and Delivery of online ESATAN-TMS training courses. Preparation and Delivery of on-site training courses. ESATAN-TMS Demos to prospective customers. Voice of the customer for ESATAN-TMS development. Design review of release candidates. Reviewing/approving release and user documentation. Release of updated tool to users. Who we are looking for : Essential Criteria Education: BSc or master’s degree in engineering [with a thermal component] or equivalent. Able to work with a multidisciplinary team to promote the ESATAN-TMS thermal analysis tool and manage the customer relationships. 2+ years of experience using the ESATAN-TMS tool set or similar to develop and analyse thermal models. Able to travel on business for short periods throughout Europe to visit and support customers. Experience in a customer facing engineering role. Excellent technical problem-solving skills. Excellent written and verbal communication/presentation skills in English. Enthusiastic, can-do approach. Desirable criteria Engineering related software development/testing experience. Experience in the space industry. Ability to communicate in French. Who will I work with? You will work with customers and professionals in our Business Unit, Legal, Customer compliance, Finance, Simulation and Software development teams. The Software development team consists of engineers, mathematicians, physicists and computing experts to provide the broadest technical base for development of professional, scientific software. What are the working hours? Days – 37 hours per week working Monday to Friday . What is the location? Address: ITP Engines UK, Whittle Estate, Cambridge Rd, Leicester, LE8 6LH. What is the remuneration and competitive employee benefits? Competitive, based on experience. Deadline for submitting applications The application period will be open until 20th November 2026. I have questions about the role, who can I contact? If you need any clarification about the vacancy and/or the recruitment process, please do not hesitate to contact our HR Team via email: