Ticket & Fan Services Academic Intern – Spring 2027

Job description

The Philadelphia Eagles are regarded as one of the most storied franchises in the National Football League. Under Chairman and CEO Jeffrey Lurie’s leadership, the organization is committed to excellence. The Eagles are globally recognized for their progressive and strategic approach off the field, serving as a powerful example within the sports industry. By leveraging their star power to support innovative autism research and care programs, youth football initiatives, social justice efforts, sustainability measures, and more, the team’s legacy has been built on inspiring a global community of Eagles fans. Lincoln Financial Field is home to the Super Bowl LII and LIX champions and offers guests a first-class experience in a safe, clean, and friendly environment. It has become one of the world’s most admired stadiums due to its commitment to the fan experience. Members of the organization are empowered to lead with passion, dedication, and creativity, while being aligned on a clear vision set by core values. The cross-functional collaboration in the building has helped establish a winning culture, positioning the Philadelphia Eagles as one of the industry’s leading sports franchises. The Ticket & Fan Services Intern will learn the intricacies of an NFL Ticket Operations, Season Ticket Member Experience and Fan Services Department while strengthening their professional attributes. To participate in this internship, students must be able to receive academic credit from their college or university and have full time availability Monday through Friday 9:00AM – 5:00PM as well as weekends and select holidays. We are hiring two different groups of interns (Ticket Operations/Season Ticket Member Experience Interns or Game Day Staff Operations Interns) for this internship. The groups will be determined based on experience as well as interest. **This internship will start early January 2027 and run through mid-May 2027.** **Reporting Relationships:** The Ticket Operations & Season Ticket Member Experience Interns will enhance their education by working under the direct supervision of the Ticket Operations, Fan Services, and Season Ticket Member Experience full-time staff. The Game Day Staff Operations Interns will enhance their education by working under the direct supervision of the Event Staff Experience full-time staff. **Position Responsibilities:** **Ticket Operations & Season Ticket Member Experience:** - Assist with incoming calls and emails to the Ticket Office and assist visitors at the ticket windows both during the week and on event days - Manage and maintain customer and season ticket member accounts - Learn and use the Archtics ticketing system for account updates and management - Assist with data entry including SBL information, customer information, and financial information - Assist ticket managers with all non-Eagles events including event set-up, ticket on-sales, and distribution - Assist in the response of fan suggestions, questions, complaints or comments via phone and email - Assist in operational support of Guest Services locations - Support the lost and found program, including logging, returning and donating items - Work all exclusive Season Ticket Member events as well as all Eagles games and any other special events held at Lincoln Financial Field - Assist staff within the Ticket Operations, Fan Services, and Season Ticket Member Experience Departments with day-to-day operations - Serve as front desk support at the Jefferson Health Complex by welcoming visitors, coordinating visitor sign-ins, and handling incoming calls to the front office **Game Day Staff Operations:** - Assist with day-to-day Game Day Staff communication via phone and email - Analyze employee feedback to identify areas of improvement - Become proficient in ABI MasterMind program and assist in updating event schedules and employee files for Game Day Staff - Assist with event day preparation, including organizing materials, equipment, and uniforms - Assist with the Lincoln Financial Field Linc Legends Incentive Program - Support the Fan Experience and Game Day Staff Experience team with planning, logistics, and execution of Game Day Staff Hiring, Game Day Staff Trainings, Game Day Staff Appreciation Days, and Game Day Staff Post-Season Party - Assist staff within the Ticket Operations, Guest Services, and Season Ticket Member Experience Departments with day-to-day operations - Work all events at Lincoln Financial Field as well as Game Day Staff related events - Serve as front desk support at the Jefferson Health Complex by welcoming visitors, coordinating visitor sign-ins, and handling incoming calls to the front office **Qualifications** - Must be able to receive academic credit - Must have full time availability, Monday – Friday between the hours of 9:00AM to 5:00PM. - Availability to work evenings, weekend events, and holidays when necessary - Customer service experience - Excellent verbal, written, and interpersonal communication skills required