Ticket Office Operations Specialist

Job description

Job Title Ticket Office Operations Specialist Agency Tarleton State University Department Auxiliary Services Proposed Minimum Salary Commensurate Job Location Stephenville, Texas Job Type Staff Job Description Tarleton State University, a distinguished Doctoral National Comprehensive University, invites applications for the position of Ticket Office Operations Specialist in the Department of Campus Operations - Auxiliary Services . As part of a vibrant academic community dedicated to excellence in teaching, research, and service, this role offers the opportunity to contribute meaningfully to a university that values innovation, collaboration, and inclusive growth. Join us in advancing knowledge and transforming lives—on campus and beyond. Tarleton State University continues to grow its impact across Texas, with four distinct campuses located in Stephenville, Fort Worth, RELLIS-Bryan and Waco , along with a robust online community that extends our reach even further. At the heart of it all is Stephenville , where Tarleton State offers a dynamic environment for faculty and staff. From a lively live music scene and numerous local festivals to rich traditions rooted in the surrounding community, Stephenville provides a vibrant and welcoming atmosphere. No matter where you're located—on campus or online—you are part of a mission that transforms lives and makes a difference across the state of Texas and beyond. ________________________________________________________________________ Important Immigration Information: A Presidential proclamation issued on September 19, 2025, imposes a $100,000 fee on new H-1B petitions filed after September 21, 2025. Please be advised that Tarleton State University will NOT pay this fee. Therefore, if you need immigration sponsorship for your employment, we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Tarleton State University subject to this fee. In addition, on January 27, 2026, Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate. ________________________________________________________________________ The Ticket Office Operations Specialist provides operational support for university-wide ticketing and customer service functions. This position assists with event setup, ticket sales, customer service, event-day operations, reporting, and patron support while helping ensure a consistent and positive customer experience across all university venues. The coordinator serves as a primary customer-facing representative of University Ticket Office and works closely with campus partners, event organizers, student employees, and patrons to support successful event execution. This is an in-office position located in Stephenville, Texas. Normal working hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.; however, evening, weekend, and holiday work may be required based on event schedules and operational needs. Responsibilities Assist with event setup and management within the university ticketing system. Build and maintain event manifests, seating configurations, pricing structures, promotional offers, and ticket inventory. Coordinate ticket sales and distribution for events and university programs. Provide exceptional customer service to students, faculty, staff, donors, sponsors, alumni, and community patrons. Respond to ticketing inquiries via phone, email, and in-person interactions. Resolve customer concerns and ticketing issues in a timely and professional manner. Assist with processing exchanges, refunds, complimentary tickets, and special requests in accordance with university policies. Support daily box office operations and customer service activities. Assist with cash handling, reconciliation, and settlement procedures as needed. Maintain accurate ticketing records and documentation. Help ensure compliance with established operational procedures. Assist with event-day ticketing operations. Coordinate with event staff to ensure smooth patron entry and event operations. Serve as an on-site ticketing representative during assigned events. Assist with training and supervision of student workers and part-time ticketing staff. Support scheduling and staffing efforts for ticketed events. Assist with ticket sales reporting, attendance tracking, and event settlements. Support data collection and analysis efforts. Assist in implementing ticketing initiatives and operational improvements. Acts as representative of Campus Operations and as valued member of TSU as part of the A&M system and performs other duties as assigned. Minimum Qualifications Required Education and Experience Bachelor’s degree or equivalent combination of education and experience Three years of related experience Knowledge, Skills, and Abilities: Strong customer service and interpersonal skills. Excellent verbal and written communication abilities. Strong organizational skills and attention to detail. Ability to manage multiple tasks and priorities in a fast-paced environment. Ability to work independently and collaboratively as part of a team. Proficiency with Microsoft Office Suite. Ability to learn and utilize ticketing software systems. Ability to work evenings, weekends, and holidays as required. Compensation & Benefits Salary: Commensurate with experience Salary Range: The target base annual salary range is $41,000 up to $45,100 and may be negotiable based on funding availability and candidate experience/skillset in relation to the minimum requirements of this position. We are proud to offer a comprehensive benefits package for full-time and qualifying part-time employees. Our Careers Page offers an overview of the great benefits we offer; for detailed information visit our Benefits Information page. Qualified candidates are encouraged to submit a completed application for consideration. Initial review of applications will begin immediately and continue until position is filled. Application Procedure: During the application process applicants have one opportunity to enter the requested information, upload documents and Submit the application. Applicants will not be able to make changes or add additional documents once the application materials have been submitted via "Submit" action. Employment applications must include: Completed online application Cover Letter / Letter of Interest addressing qualifications Curriculum Vitae or Resume At least 3 current professional references and their full contact information Applications received by Tarleton State University must have all job application data entered. Failure to provide all job application data could result in an invalid submission and a rejected application. “See resume” is not an acceptable entry in the job application. Incomplete applications will not be considered. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer.