Ticket Sales Analyst

Job description

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert.  It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex. We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce. Ticket Sales Analyst Location: San Antonio, TX/ Exempt At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex. Job Summary The Ticket Sales Analyst supports ticket sales strategy and organizational decision-making through reporting, sales analysis, and performance insights across Spurs Sports & Entertainment properties. This role is responsible for developing and maintaining reporting tools, analyzing ticket sales performance, identifying trends, and providing data-driven insights that support revenue optimization and operational planning. The Analyst partners closely with Sales Leadership and Ticketing Analytics to deliver accurate, timely reporting and actionable business intelligence that directly informs decision-making related to sales performance and revenue initiatives. This position requires strong analytical capabilities, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This is a hybrid role requiring four days per week in the office. Supervisory Responsibilities: None Who You Are: • Bachelor’s degree in business, Economics, Statistics, Mathematics, Data Analytics, or a related field, or equivalent professional experience. • Experience in business analytics, sales reporting, or data analysis. • Advanced proficiency in Microsoft Excel. • Experience with SQL, Python, R, or similar analytical tools preferred. • Experience with ticketing systems (e.g., Archtics) and CRM platforms preferred. • Experience in sports and entertainment or a related industry preferred. • Experience with business intelligence and visualization tools (e.g., Tableau, Power BI). • Strong analytical, organizational, and problem-solving skills. • Ability to communicate analytical findings to non-technical audiences. • Ability to manage multiple priorities and deadlines in a fast-paced environment. • Ability to work a flexible schedule, including nights, weekends, and holidays as required. What You’ll Do: Duties/Responsibilities (Essential Duties are noted with an (E) at the end of the duty) • Develop, maintain, and deliver recurring and ad hoc ticket sales reporting across all franchises, including daily sales activity, membership sales, plan performance, and revenue tracking (E) • Independently analyze ticket sales trends, performance metrics, and historical data; determine appropriate analytical approaches; and provide insights and recommendations that support sales strategy and business decision-making (E) • Partner with Sales Leadership and Ticketing Analytics to evaluate sales performance, identify opportunities, and develop data-driven recommendations related to pricing, inventory, sales strategy, and revenue optimization (E) • Manage and validate data used in ticket sales commission processes, ensuring reporting accuracy, consistency, and integrity across systems (E) • Interpret and communicate analytical findings to stakeholders in a clear and actionable manner, exercising judgment to identify trends, risks, or findings that require further analysis or escalation (E) • Maintain reporting tools, dashboards, and datasets to support organizational reporting needs and operational efficiency (E) • Collaborate cross-functionally with internal stakeholders to support reporting requests, business analysis, and sales performance tracking, including evaluating business scenarios and recommending courses of action based on available data, business objectives, and anticipated revenue impact (E) • Perform other duties as assigned Job Specific Competencies (Knowledge, Skills and Attributes) • Sales Analysis & Business Insights Ability to analyze ticket sales data, identify trends, and provide actionable insights that support sales strategy and revenue performance. • Reporting & Data Management Ability to develop, maintain, and manage accurate reporting tools, dashboards, and datasets that support organizational decision-making. • Analytical Problem Solving Ability to interpret complex information, evaluate performance metrics, and provide data-driven recommendations in a fast-paced environment. • Business Communication & Stakeholder Partnership Ability to clearly communicate analytical findings and collaborate effectively with stakeholders across Sales, Analytics, and Ticket Operations teams Core Competencies Critical Thinking & Adaptability • Demonstrates coachability. • Able to receive & interpret information to come to reasonable conclusions. • Motivated to try new things and learn new skills. • Organized with attention to details. • Able to execute independently and make decisions in a timely manner. • Can pivot easily based on what the situation requires. Teamwork & Collaboration • Team player/good teammate. Actions and contributions help the team succeed. • Able to represent own interests/work while being fair to others and their areas. • Partners effectively with others to get work done. • Takes responsibility and is accountable for individual work. • Able to adapt to different personalities and working dynamics. • Establishes and maintains healthy work relationships, effectively gains trust and respect. Self Awareness & Inclusion • Awareness and understanding of one’s behaviors, beliefs and personality. • Respects teammates and their contributions. • Reflects on impact to others and feedback received. • Learns from mistakes and improves. • Able to interact with teammates productively. • Open to change and diverse perspectives. Communication • Able to give and receive feedback effectively. • Delivers information and verifies for understanding. • Articulates messages in a way that is broadly understandable. • Maintains open lines of communication. • Sets and shares goals that structure one’s efforts and focus on team’s objectives • Seeks help or clarification when necessary, including additional information or resources. Physical Requirements • Ability to remain in a stationary position for extended periods while working at a computer. • Ability to operate a computer and other office productivity equipment. • Ability to work in an arena and office environment as needed. In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply! *SS&E is an Equal Opportunity Employer* Nothing contained in this job description is intended to be a contract of employment, nor does any information contained herein represent a guarantee of employment for a specific duration. Your employment with SS&E is “at will”, which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodation. In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external community members and demonstrate ongoing development. If you don’t have experience in every single bullet above, no sweat – we still want to hear from you and encourage you to apply! SS&E is an Equal Opportunity Employer Nothing contained in this job description is intended to be a contract of employment, nor does any information contained here represent a guarantee of employment for a specific duration.  Your employment with SS&E is “at will", which means that either you or SS&E may terminate the relationship at any time. Essential functions listed above must be performed with or without accommodations.