Ticket Sales - Sales Academy Representative, Orlando City SC and Orlando Pride

Job description

TITLE: Sales Academy Representative, Orlando City SC & Orlando Pride DEPARTMENT: Ticket Sales REPORTS TO: Manager, Orlando City Sales Academy FLSA: Salaried + Commissions, Non-Exempt WHAT SETS YOU APART The Sales Academy program provides entry-level sports business executives with the opportunity to learn the business side of professional sports through selling full menu ticketing products. With a focus on consistent training and development through personalized one-on-one coaching, the Sales Academy program will build the foundation needed for a long and successful career in the revenue-generating side of sports business. The Sales Academy Representative is responsible for generating new business through the sale of Orlando City and Orlando Pride full season, group, partial plan and premium hospitality ticket inventory through cold-calling, face-to-face appointments, and networking. ESSENTIAL DUTIES & RESPONSIBILITIES • Sell a full menu of ticket products for Orlando City, including, but not limited to full and partial season ticket packages, group tickets and hospitality packages. • Make cold calls from lists of area companies & individuals provided to sell full and partial season ticket packages and group tickets. • Contact past customers in order to generate new ticket sales. • Meet or exceed weekly/monthly sales and prospecting goals. • Create and develop new business by regularly pitching new prospects through external appointments, and phone prospecting. • Maintain high level of customer service to existing and new clients of Orlando City SC & Orlando Pride. • Participate in various sales team and community events as assigned. • Represent organization at various networking events. • Active role in the Orlando City & Orlando Pride game day experience. • Maintain accurate records in support of sales efforts as defined by the organization. • Other duties as assigned. QUALIFICATIONS It’s never just a job at Orlando City SC & Orlando Pride. It’s a way of life. We live and breathe soccer and entertainment. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications: • Strong written and verbal communication skills required. • Bilingual skills a plus. • Experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred. • Strong organizational skills, time management skills and attention to detail required. • Able to work flexible hours including nights, weekends and holidays. • Ability to work well on a team and independently. • Ability to attain and maintain SafeSport certification. • Ability to pass a background check. • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships. • Exhibit good judgment and decision-making skills. • Knowledge of Salesforce CRM and Archtics is preferred. • Experience in the Florida marketplace preferred but not necessary. • Ability to work flexible hours including nights, weekends, and holidays. About Orlando City SC & Orlando Pride: In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league’s 21st franchise. The team began play in March 2015, with 62,510 fans packing the then-Orlando Citrus Bowl for the Club’s MLS debut. The Lions have reached the postseason in five-consecutive seasons (2020-24), qualified for the Concacaf Champions Cup (formerly Concacaf Champions League) in both 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy, which also marked the first championship by any professional team in the City Beautiful. Prior to its time in MLS, Orlando City boasted a decorated history in the United Soccer League, winning the league’s championship in both the 2011 and 2013 seasons. In October 2015, the Orlando Pride was announced as the 10th team in the National Women’s Soccer League (NWSL), bringing professional women’s soccer to the state of Florida for the first time. The team began play in April 2016, setting a then-league single-game attendance record in its first-ever home game, with 23,403 fans witnessing the Club’s first win. The Pride feature a star-studded roster of domestic and international talent and, in 2024, brought the first professional major league title to the city of Orlando, with the Club winning the NWSL Championship. The season saw the Pride complete the double, winning both the Championship and the NWSL Shield as the best team in the regular season, capping off a historic campaign that set numerous league records. Former Orlando City defender Seb Hines serves as the team’s head coach, not only the first Black head coach in the league, but also the first to win both the Championship and the NWSL Shield, and the 2024 NWSL Coach of the Year. In 2017, both teams moved into its privately-owned, soccer-specific venue – Inter&Co Stadium – located in the heart of downtown Orlando. In July 2021, the Club – which includes Orlando City SC, the Orlando Pride, Orlando City B (MLS NEXT Pro) and Inter&Co Stadium – was purchased by the Wilf Family, who also own the Minnesota Vikings of the National Football League. For more information on Orlando City SC and Orlando, visit or . We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. Orlando City and Orlando Pride will ensure that individuals with disabilities are provided with reasonable accommodation(s) to participate in the job application or interview process and perform critical job functions. Please contact the People and Culture department at to let us know the nature of your request and your contact information.