Ticketing Officer

Job description

The job owner will be responsible for handling the following duties; · Ensure compliance with all EY reservation policies, procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc) · Handle day-to-day problem resolution, escalating to higher levels as required. · Keep up to date with products, services, policies and procedures through regular team meetings ensuring communication and understanding by team members. · Ensure all monies accounted for and TSR tallies · Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed. · In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained. · Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner. · First degree. · 2 – 3 years experience handling the same role. · Airline advanced passenger tariff and pricing course. · Recognized IATA training(s) / certification(s). · Knowledge in rules and regulation of airline restrictions. · Numerate. · Good written and oral English language skills. · Good Microsoft Office Skills. · Efficient in the use of the Internet. Our client, a fledgling company with interests in travels & tours, transportation and investment businesses is looking to hire the services of a vibrant individual to fill the role of Ticketing Officer. Location: Lekki Lagos State