Tier 1 - Customer Service

Job description

Job Title: Customer Service Representative Department: Customer Service Location: Remote Employment Type: Project-Based (Until October 2025) Schedule: Shifting and rotating schedule, possible work on weekends on EST time zone. Salary: USD [3.75](http://3.75) per hour ### Job Summary: - We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax. ### Key Responsibilities: - Customer Service – Voice Support - Assist customers with basic product questions, order processes, shipping details, and website guidance. - Provide updates on existing orders, assist with creating customer accounts, and help place standard orders. - Handle escalated customer concerns and ensure satisfactory resolutions. - Customer Service – Non-Voice Support - Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. - Respond promptly and professionally to customer inquiries and complaints. - Ensure accurate documentation of interactions and resolutions. - Customer Account Management - Assist in managing Reseller Accounts by setting up new accounts in M3. - Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing. - Outbound Lead Generation - Identify new potential customers to expand brand presence. - Conduct internet research, outbound calls, and email outreach to generate leads. ### Qualifications & Requirements: - Fluent, conversational, and natural English proficiency. - 1+ year of contact center and/or customer service experience, including handling escalated cases. - Excellent verbal & written communication skills with a professional and empathetic demeanor. - Strong attention to detail, critical thinking, and problem-solving skills. - Typing speed of 20+ WPM. - Ability to work independently and manage time effectively. - Reliable and punctual. ### Why Join Us? - Work in a dynamic and supportive environment. - Opportunity for career advancement. - Hands-on training and professional development. - Competitive hourly pay and benefits. - If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and meet the qualifications listed above, we encourage you to apply today!