Tier 1 Technician

Job description

Tier 1 Technician Clearbridge Business Solutions | Abbotsford, BC | In Office (Non-Negotiable) | Full-Time ABOUT CLEARBRIDGE Clearbridge Business Solutions is a people-centric managed and professional services firm with offices in Abbotsford, BC and Kent, WA. We deliver IT, cybersecurity, AI & automation, marketing, and development services to customers across Canada and the United States. We're a fast-paced, high-growth company. Our team of 15+ service professionals becomes an extension of our customers' operations, understanding their businesses deeply enough to anticipate needs and recommend solutions that move the needle.We genuinely invest in our people. We develop Tier 1 Technicians into Tier 2 Technicians. Your growth matters because when you succeed, our customers succeed. THE OPPORTUNITY As a Tier 1 Technician, you're the first voice customers hear when they need help. You turn "nothing's working" into "we've got this handled." You own tickets from start to finish, build genuine customer relationships, and spot opportunities where Clearbridge can add real value. This isn't about being the most technical person in the room yet. It's about being hungry to learn, confident enough to own problems, and human enough to remember there's a stressed business owner behind every ticket. WHAT YOU WILL DO - Answer calls and emails from customers needing technical support or reassurance - Own tickets from open to close, digging into root causes and seeing problems through - Build customer relationships deep enough to anticipate needs and understand business challenges - Recognise patterns in recurring issues and proactively recommend solutions - Learn constantly through shadowing, vendor training, and hands-on problem-solving - Collaborate with a 15-person team that genuinely wants you to succeed WHAT WE'RE LOOKING FOR We're not looking for the most technical person in the room. We're looking for someone who genuinely likes helping people, owns problems without being told to, and treats every ticket like a real person is waiting on the other end. This role is for you if: Customer Service (Relationally Aware) You genuinely like helping people. You're comfortable on the phone, patient with non-technical customers, and skilled at translating tech-speak into plain language. Good service means making people feel confident and supported, not just fixing the problem. Hungry (Eager to Learn) You're tech-savvy and genuinely enjoy figuring things out. You've probably taught yourself something technical just because it sounded interesting. You see gaps in your knowledge as opportunities, not threats. Independent (Confident Problem Ownership) You own tickets from start to finish, even when that requires research or escalation. You try things, document what works, and know when to ask for help without defaulting to it. Customers never wonder if their issue fell through the cracks. Business Acumen (Solutions-Oriented Thinking) You understand technology serves business goals. You think beyond the immediate ticket and ask, "What would actually help this customer's business run better?" You notice when recurring issues signal deeper problems. Must-haves: - Customer service mindset: energized by helping people solve problems - Consultative approach: ask thoughtful questions to understand root causes - Technical curiosity: comfortable troubleshooting and understanding how systems connect - Ownership mentality: see problems through to resolution - Strong communication: clear, professional, and empathetic on phone and in writing - Flexibility: comfortable with on-call rotation and customer needs beyond 9-5 Nice-to-haves: - Previous IT support or MSP experience - Familiarity with Windows, Active Directory, O365, or networking fundamentals - Vendor certifications are preferred(CompTIA A+, Network+, Microsoft) - Experience with PSA or RMM tools - Track record of independent learning: side projects, self-taught skills WHY CLEARBRIDGE Real growth. We develop Tier 1s into Tier 2s through vendor training, internal knowledge sessions, and shadowing with experienced professionals. Exciting environment. Fast-paced, high-growth company with operations across BC, Alberta, and Washington, with genuine advancement opportunities. Amazing team. Work with a team professionals who value collaboration, ask great questions, and balance technical excellence with humanity. Thoughtful workspace. Downtown Abbotsford office with natural light, standing desks, multiple monitors, and unlimited quality coffee. Meaningful work. Every ticket you close keeps a business running. That's real impact. THE REALITY CHECK This is an in-office role, Monday through Friday, with on-call rotation. You'll spend significant time on the phone and in remote sessions. You'll encounter frustrated customers and unclear problems. You need to stay calm under pressure, ask thoughtful questions, and own outcomes even when they're messy. If you want to clock in, close tickets mechanically, and clock out without thinking about customer impact, this isn't it. If you want a place where your growth is genuinely supported, your curiosity encouraged, and your contributions directly impact real businesses, we should talk. OUR VALUES Customer Obsessed. Easy To Work With. Think Beyond Boundaries. Seek Mastery. Move Tactically. If these resonate, we should talk. HOW TO APPLY Submit a cover letter and resume through .