Tier 2 Client Support Developer

Job description

We're looking for a skilled, customer-focused Tier II Client Support Developer to join our Client Support team at Impartner in the UK. In this role, you'll keep our platform running smoothly for industry-leading organisations with 500+ employees. When an issue goes beyond first-line support, you'll be the one who solves it: investigating escalated cases, troubleshooting integrations and configurations, diagnosing root causes and delivering fixes that keep our customers' partner programmes moving. You'll work closely with our product, engineering and customer success teams to resolve problems quickly and prevent them from coming back. Impartner is changing the way companies think about and run business in partner-driven ecosystems, and your work will help our customers get the full value from it At Impartner, this means you will: You will be responsible for filing reports regarding problems with Impartner products You will be looking into technical issues and troubleshooting You will work on fulfilling customer requests for changes Help find solutions for customer issues and concerns Stay up to date with product changes and any new technologies that have been introduced Offer suggestions for product improvement, as well as report any defects which may arise You will be expected to use HTML/CSS/Bootstrap/JavaScript/ and C#/.Net in this role You will be checking in code and pushing code to multiple environments and verifying your own work You will be working with many CRMs, primarily Salesforce You may be asked to work ‘off hours’ in certain situations, as sometimes you will be ‘on-call’ for emergencies. What we're looking for: Motivated self-starter and self-sufficient Excellent communication and interpersonal skills with superior attention to detail Prior experience directly supporting customers, helping them troubleshoot various applications Ability to code in .net, JavaScript, C#, HTML, CSS, Bootstrap. Experience with Visual Studio or any code editor Previous experience working with Salesforce Bachelor’s degree in computer science, engineering, IT, information systems or equivalent work experience. Job Location This position is remote, but candidates must be located in the UK. Impartner is an equal opportunity employer. Diverse perspectives and experience improve the results of the team and contribute to the culture and company. We believe inclusion leads to an awareness that is critical to building our strongest teams. We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities and veterans. Impartner is a global leader in the channel management sector, and we are looking for growth-minded thought leaders to PARTNER with us! Our company is #1 in our space and is accelerating away from the pack. We're winning, and we're having fun doing it.