TIME Operations Alliance Manager

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. We built Tempus to collect, structure, and organize data from disparate sources to power innovation and discovery. And now we are looking for a Manager, TIME Operations Alliance to join our rapidly growing TIME team. This role would focus on establishing and building partnerships with pharmaceutical companies while driving strategy and execution across TIME. The Manager, TIME Operations Alliance is responsible for cultivating and growing TIME partnerships with life science companies to support them in advancing their research and clinical programs using Tempus products. The Alliance Management professional is dedicated to ensuring the customer’s voice is always at the forefront of how Tempus can add value to the partner’s important work and, in the process, speed the delivery of care to patients. Responsibilities Lead and execute client’s unique TIME operations in collaboration with internal partners by developing operational plans, KPIs and unique deliverables Lead operational and high level scientific support on areas of high need for individual clients Manage all customer requests for RFIs, legal reviews, questionnaires, scientific engagements, procurement reviews and KPI measurements to maintain in good standing with all customer stakeholders and eligible for new business Serve as a key point of contact in managing day-to-day focus on portfolio of studies being executed ensuring customer satisfaction and ability for continued growth of Tempus TIME business by working with TIME leadership in managing anything of high risk or in escalation Understand the problems that partners need to solve and work closely with Business Development and internal Tempus teams to create proposals of how Tempus can assist in solving those problems and expanding the partnership Organize cross-functional working groups with partners and lead joint steering committees with senior pharma and Tempus leadership Assess need for engagement of Tempus subject matter experts across all product areas in coordination with Business Development and Operations Develop a clear understanding of all contracts relevant to partnership and work with internal stakeholders to ensure flawless execution which includes financial management of the account Proactively identify and raise issues; act as a point of internal and joint escalation; develop and provide recommendations for resolutions Lead account health progress checks internally, coordinating across business units, sites, trials and projects Serve as the champion for the partnership’s strategic intent, managing partnership expansion opportunities and executing efforts to ensure the partnership realizes its long-term potential Maintain and expand collaborations with pharmaceutical partners/CROs and technology partners to employ an innovative approach to rapid study start-up Oversee the execution of deliverables for a subset of pharma clients with a focus on quality and expeditious timelines Manage the day-to-day execution of studies within the TIME network from study start up through closure ensuring customer satisfaction and ability for continued growth of Tempus business and with oversight of TIME ops managers Directly manage and lead TIME Operations managers to execute study start-up and patient matching support across a portfolio of trials with for our network of sites Assist team in creation of innovative tactics, processes, tools, systems, and strategies to continually accelerate the completion of cancer clinical trials Identify risks to assigned studies and work with internal and external partners to resolve issues Occasional Travel required (will vary by project) Other duties as assigned Qualifications Bachelor's Degree and 7+ years of experience in working with complex clinical trials from a site, sponsor or CRO perspective Understanding of FDA regulations, GCP, study start-up, clinical trial agreements, trial budgets, IRB submission and pharma operations Collaborative team player; thrives in a high growth, rapidly evolving business environment Exceptional customer service skills and strong interpersonal and problem solving skills Proven track record of setting and achieving high personal standards of performance Highly organized and systematic, superb attention to detail, and ability to complete tasks with a high degree of accuracy and an eye towards process improvement Flexible and adaptable; ability to work independently in a fast-paced environment Proactive mindset that can operationalize implementable solutions, and can help move both internal and external stakeholders to quickly solve problems Executive presence and engagement experience - must be adept at business analysis and project management Understanding of translational research and discovery and clinical development at pharmaceutical companies Advanced understanding of Oncology and clinical trial operations Proven ability to navigate multi-faceted client and internal teams with success Exceptional account management, articulation of issues and an ability to navigate a wide range of stakeholders to solve problems Preferred Experience Experience with rapid site activation Experience with a research networks Pay Range: $90,000 - $118,000 USD The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience. Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.