Title Order Specialist

Job description

About the team As part of the Zillow Home Loans team, you will play an active role in a vital part of the loan manufacturing process to help Zillow Home Loans customers reach their financial goals! The Title Order Specialist, ZHL team, orders and reviews title packages on all loans submitted to fulfillment. In this role, you will partner with title/escrow companies and Dytrix to ensure quick receipt of docs needed for the loan file. You will update the loan origination software (LOS) and support the Processing team in servicing ZHL’s customers. Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India. About the role Place title package orders with title vendor, partnering with sales and processing any time additional information is needed Upload and review required title documents including CPLs, Wiring, Closing disclosures based on SOPs Update records in Encompass (LOS) and keep the processing team apprised on progress Promptly communicate with loan stakeholders on any issues that arise Build and maintain cohesive relationships with internal and external stakeholders Maintain company service level and turn-time standards; specific measurables include return-call times, return-email times, and task ordering/completion times Ability to maintain confidentiality and privacy of customer and employee information and ensure job duties are aligned with compliance/regulatory requirements This role has been categorized as an Office position. “Office” employees regularly work at the Zillow India office for approximately 80 to 100 percent of their time each month. Employees must live within a reasonable commuting distance of the office. Zillow has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute. In addition to a competitive base pay, employees in this role are eligible for incentive compensation subject to applicable laws and relevant Zillow policies. Actual amounts will vary depending on experience, performance and location. Who you are Excellent verbal and written communication skills Mortgage and Encompass experience a plus Ability to adapt to changing timelines/deadlines and processes Ability to work with teammates within the department and across the company to develop working relations with business associates at a positive level Maintain confidentiality with private and sensitive information Excellent time management and ability to multitask in a process-driven environment High level of accuracy and attention to detail Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., Zillow helps millions of customers navigate buying, selling, financing, and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology, products, and operations that power this experience. Whether you’re working in tech, operations, or shared services, you’ll collaborate with global partners to solve meaningful problems and help more people make home a reality. Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, maternity status, HIV status, or veteran status. Reasonable accommodations will be provided to candidates with disabilities, in accordance with applicable policies.