TL Customer Service Location

Job description

- Manages and supervises the Customer Service org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard & governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received - Defines the team members’ objectives, tasks and responsibilities. Provides clear instructions, monitoring and evaluation of the results - Identifies the training and development needs of direct reports, follows the subordinates' professional development and provides assistance for using newly acquired knowledge - Proposes and applies measures for improving team performance, organizational flexibility, diversity, succession planning, coaching, change management and personal growth - Supervises customer service activities for selected customers, day to day operations between ADC, customers, LEONI production facilities & third part logistics and inventory accuracy in area of responsibility (e. g. cycle counting and yearly stock take process) - Executes emergency measures in case of missing finished goods to fulfill customer demand and in case of process non-compliance by external logistics service provider - Creates yearly planning of structure and logistics cost budget in principle companies (e. g. delivery centers and implements actions to reach costs targets)- Manages and supervises the Customer Service org unit according to defined objectives and KPIs - Identifies potential for improvement in area of responsibility, offers consulting and contributes to improvement of service delivery - Takes responsibility for standard & governance adherence and process execution - Leads the direct reports in the area of responsibility - Plans the regular team activity in order to cover all the activity stages and reply to all the requests received Level of education: Engineering Degree with a specialization in Industrial Logistics, Supply Chain or or a related field. - Experience : Minimum 3 years of relevant experience in logistics, supply chain, or a similar domain - French language, fluently spoken and writing. - English language, fluently spoken and writing. Pour des raisons de simplification linguistique et de lisibilité, seule la forme masculine est utilisée dans le texte. LEONI traite les données relatives à votre candidature dans un système informatique uniforme au sein de l'entreprise et fait appel à des prestataires de services étrangers. En envoyant votre candidature, vous acceptez cette procédure. LEONI garantit le respect de la protection des données. LEONI Wiring Systems Ain Sebaa S.A. LEONI is a global provider of products, solutions, and services for power distribution and connectivity in the automotive industry. The Group employs approximately 95,000 people across 23 countries and generated consolidated sales of approximately EUR 3.9 billion in 2025, excluding the former Automotive Cable Solutions division. With a 74.9% ownership stake in LEONI, LUXSHARE is both the company’s majority shareholder and a strategic partner, actively supporting and enabling LEONI’s long-term growth and success while contributing to its strategic direction. LEONI’s customer base spans leading global automotive OEMs, commercial vehicle manufacturers, and component suppliers. Join us and help drive the transformation of the automotive world.